Utilities Analyst

Position Overview

Responsible for driving performance, profitability, and growth across the company's sub-dealer network. These sub-dealers operate as independent partners and compensate the company on a per-unit (per box) basis.

This role serves as the primary performance owner for the indirect channel — holding partners accountable to results, optimizing dealer economics, and expanding the network by recruiting new operators. The position operates similarly to a District Manager but focuses on influencing and managing independent business owners rather than directly operating stores.

Key Responsibilities

Sub Dealer Performance & Accountability

• Oversee performance across a portfolio of sub-dealer partners, ensuring alignment with company expectations for box volume, profitability, and operational standards
• Conduct regular business reviews with sub-dealer owners to assess performance and drive accountability
• Identify underperforming locations and implement corrective action plans to improve results
• Partner with field teams to ensure consistent execution across sub-dealer locations

Revenue & Profit Optimization

• Analyze monthly performance, including box sales, margins, and dealer-level profitability
• Identify trends and implement strategies to increase box volume and improve per-unit economics
• Drive initiatives that maximize revenue per door while maintaining strong partner relationships

Dealer Economics & Incentives

• Evaluate and optimize dealer credits, bonus structures, and incentive programs
• Take ownership of the existing sub-dealer compensation model and evolve it to better drive performance
• Ensure incentive structures align with company profitability goals while remaining competitive for partners

Sub Dealer Network Management

• Oversee onboarding, transition, and ongoing management of sub-dealer locations
• Manage the buying and selling of sub-dealer locations to maintain a high-performing network
• Strengthen relationships with top-performing partners and scale successful operators

Business Development & Partner Recruitment

• Identify and recruit new sub-dealers through field networking, industry relationships, and market outreach
• Build and execute a structured sub-dealer recruitment program focused on high-quality operators
• Evaluate potential partners based on business acumen, financial capability, and cultural fit

Field Leadership & Execution

• Provide direction, coaching, and performance oversight to managers supporting indirect locations
• Ensure operational standards and sales practices are upheld across the network
• Act as the primary liaison between sub-dealer partners and internal leadership

Financial Oversight & P&L Management

• Conduct monthly and quarterly P&L reviews to assess channel profitability
• Use financial insights to guide decision-making and partner conversations
• Hold sub-dealer partners accountable to financial performance and operational efficiency

Quality Control, Compliance & Activation Oversight

• Monitor and enforce quality standards across all sub-dealer locations to ensure activations are accurate, compliant, and aligned with company and carrier requirements
• Analyze and manage high-risk activations, identifying patterns that may indicate fraud, abuse, or policy violations
• Track and optimize activations per kit (APK) to ensure efficient inventory utilization and minimize misuse
• Review and investigate flagged and false activations, implementing corrective actions with sub-dealer partners as needed
• Monitor customer satisfaction (CSAT) and identify trends impacting customer experience at the dealer level
• Detect and address fraudulent activities or suspicious transactions, partnering with internal teams to mitigate financial and operational risk
• Oversee and correct device pricing discrepancies and overcharges, ensuring consistent and compliant customer billing practices
• Analyze subscriber movement — churn, transfers, and abnormal activity — to identify potential issues in sales quality or customer retention
• Ensure overall activation quality, including accuracy of customer data, proper documentation, and adherence to activation protocols
• Monitor and improve port-in and port-out quality, reducing errors, reversals, and customer friction during transitions
• Hold sub-dealer partners accountable for quality performance through reporting, audits, and ongoing performance management

Systems & Process Development

• Build and implement tracking systems for dealer performance, field activity, and incentive effectiveness
• Standardize reporting to improve visibility into sales, margins, and partner productivity
• Continuously improve operational processes to support the scalability and growth of the indirect channel

Qualifications

• 5–10 years of experience in retail, wireless, or multi-unit field operations
• Experience managing performance across multiple locations or partners — District Manager or equivalent strongly preferred
• Proven ability to influence and hold non-direct reports accountable
• Strong financial acumen, including P&L analysis and performance management
• Demonstrated ability to drive results in a performance-based, sales-driven environment
• Experience recruiting, onboarding, and developing talent or business partners
• Ability to operate effectively in both field and analytical environments