What are the responsibilities and job description for the Customer Support Engineer position at XChange Software Inc?
Ideal/Mandatory skills:
Desired Skillset/credential
Actual Candidate Skills/credentials, describe
Required
Do you reside within commutable distance of downtown Indy? Where?
Required
Are you willing/able to work onsite daily?
Required
End user IT related Level 1/1.5 Tech Support, IMAC & Troubleshooting of hardware & software incl. Windows 10/11, Dell / HP PC's, Peripherals, proficiency with O365, other common End User apps
Required
Have you supported a walk-up “Tech Bar” concierge desk before for first-line technical support? Describe
Required
Asset / Inventory Management, Ticket Management ideally via ServiceNow
Required
Familiar with ITIL, ITSM, ServiceNow
Required
Great customer service in a fast-paced corporate environment.
Required
High standards for customer support, dependability, on time, responsiveness, since of urgency, task oriented, follow thru and interpersonal skills
Required
Clear English spoken and written communication skills
Ideal
Worked in an Administration Building of a Manufacturing plant
Optional
Tech certifications such as A , etc. Describe