What are the responsibilities and job description for the Support Engineer position at HireEd?
Description
We’re expanding our Support team and seeking a diligent Support Engineer to help us scale effectively. In this role, you’ll tackle production issues, address technical queries from customers, and ensure our software’s optimal performance through careful analysis and maintenance.
You’ll develop automation scripts, manage data imports/exports, and maintain third-party integrations.
Your contributions will directly impact our ability to provide a seamless user experience and sustain our rapid growth. If you’re proactive, analytical, and have a solid technical foundation, join us in making a difference in the recruiting software landscape.
Responsibilities
- Investigate and resolve production issues
- Troubleshoot technical issues or questions reported by customers
- Perform root cause analysis for production errors and recommend improvements
- Develop scripts to automatically verify end-to-end operation of integrations
- Implement and execute data imports/exports for customers
- Maintain and perform operations related to third-party integrations
Requirements and skills
- At least one year of experience in software development, technical support, or quality assurance
- Working knowledge of databases and SQL
- Degree in Computer Science or relevant engineering field
- Willingness to learn Ruby on Rails
- Diligence, quality-focused, and analytical skills
- Proactive in contributing to organizational success
- Excellent communication skills and team collaboration
- Authorized to work in the United States
Thank you for your interest in our Company.