What are the responsibilities and job description for the Support Engineer position at HireEd?
Description
Responsibilities
- Investigate and resolve production issues
- Troubleshoot technical issues or questions reported by customers
- Perform root cause analysis for production errors and recommend improvements
- Develop scripts to automatically verify end-to-end operation of integrations
- Implement and execute data imports/exports for customers
- Maintain and perform operations related to third-party integrations
Requirements and skills
- At least two years of experience in software development, technical support, or quality assurance
- Working knowledge of databases and SQL
- Degree in Computer Science or relevant engineering field or equivalent experience
- One year of experience with Ruby on Rails
- Diligence, quality-focused, and analytical skills
- Proactive in contributing to organizational success
- Excellent communication skills and team collaboration
***This is a test role, not a real position.***
Thank you for your interest in our Company.