What are the responsibilities and job description for the Physical Therapy Front Desk Coordinator position at Xcelerate Physical Therapy?
Job Summary
The Front Office position is the first point of contact for most patients. It is expected that the coordinator can create a positive and friendly environment from the first point of contact. Therefore, applicants must be friendly, out-going, respectful, professional, and understand the customer/patient mindset. Multi-tasking is a skill that is essential to success in this position in order to perform the detailed daily tasks required. Applicants must be very detail oriented with excellent computer skills. Pay range dependent on experience.
General Responsibilities
This position involves coordinating patient intake and insurance information, scheduling and serving as a liaison between patients, therapists and billing.
Essential Duties
Greet, check in and check out patients
Answer phones/ check messages
Collect deductibles, co-pays, and co-insurance
Scheduling new and follow up therapy appointments
Check benefits and eligibility; Verify insurance coverage of new patients
Explain policies to patients (payments due, cancellation/no show fees, ABN)
Prepare appropriate paperwork for new patients (progress reports, discharges)
Communicating with billing company; weekly logs
Obtain authorizations as needed for eligible patients
Log fax information in EMR
Score functional scales
Manage scheduling for efficiency; Manage cancellation list
Create accounts for new patients
Respond to billing posting issues
Following up on lost patients and tracking plans of care.
Qualifications and Skills
Availability to work up to 8 hour shifts between 8 am to 6 pm Monday through Friday.
At least one year experience working in a Physical Therapy or Medical office with EMR
MUST have the ability to handle multiple tasks simultaneously.
Must have excellent customer service, phone, and writing skills.
Must be caring and compassionate with patients.
Need to have a positive attitude and cheerful disposition with patients.
Must be punctual and dependable.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Ability to Commute:
- Moorpark, CA 93021 (Required)
Work Location: In person
Salary : $18 - $22