Production Team Leader

About XBP

XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.

Job Description

About the Role:

As a Senior Team Leader, you will be entrusted with a critical leadership role, overseeing and guiding a team of professionals to achieve operational excellence and drive business success. Reporting to upper management, you will play a pivotal role in fostering a collaborative and high-performance work environment while ensuring the team meets or exceeds performance targets and objectives.

Essential Job Responsibilities

• Lead and manage a team of employees, providing guidance, coaching, and mentorship to support their professional development and performance improvement.
• Set clear performance expectations and objectives for team members, aligning them with departmental and organizational goals.
• Monitor and evaluate team performance, providing regular feedback, recognition, and support to enhance productivity, quality, and efficiency.
• Collaborate with other departments and stakeholders to optimize workflow processes, resolve operational issues, and drive continuous improvement initiatives.
• Develop and implement strategies to improve team effectiveness, communication, and collaboration, fostering a positive and inclusive work culture.
• Ensure adherence to company policies, procedures, and standards, promoting compliance with regulatory requirements and ethical guidelines.
• Manage day-to-day operations and workflows, prioritizing tasks, allocating resources, and resolving escalated issues in a timely and effective manner.
• Generate and analyze performance metrics and reports, identifying trends, insights, and areas for improvement, and implementing corrective actions as necessary.
• Serve as a point of contact for team members, addressing concerns, providing support, and facilitating resolution of challenges or conflicts.
• Stay informed about industry trends, best practices, and emerging technologies relevant to the team's function, sharing knowledge and insights with team members.
  
  

Qualifications

• HS Diploma or equivalent.
• Minimum of 5 years of experience in a leadership or supervisory role, preferably in a similar industry or environment.
• Proven track record of success in leading and developing high-performing teams, achieving performance targets, and driving operational excellence.
• Strong communication, interpersonal, and relationship-building skills, with the ability to effectively engage and motivate team members.
• Excellent problem-solving and decision-making abilities, with a strategic mindset and analytical approach to resolving complex issues.
• Proficiency in project management, organizational development, and change management principles and practices.
• Demonstrated ability to adapt to changing priorities, work under pressure, and manage multiple tasks simultaneously in a fast-paced environment.
• Commitment to continuous learning and professional development, with a passion for staying updated on industry trends and best practices.
  
  

Disclaimer

XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.