What are the responsibilities and job description for the Customer Service Technical Specialist position at XBP Global?
CSA Technical Specialist
Daily tasks and responsibilities include, but are not limited to the following:
- Demonstrate flexibility in satisfying customer demands which include mail services and reprographics services
- Receiving package deliveries and preparing outgoing package shipments
- Provide the highest level of prompt and friendly customer service
- Capacity to handle a heavy volume of print production and tax processing
- Ability to meet important deadlines; with availability to provide after-hours support when needed
- Establish operating procedures and quality standards
- Test and evaluate new equipment and materials
- Perform necessary adjustments as outlined in the operators’ manuals for set equipment
- Follow start-up, shutdown, and clean-up procedures for equipment
- Monitor operations and make mechanical adjustments as needed, to ensure proper quality output
- Occasionally perform limited operations on other automated equipment
- Participate in cross-training
- Provide backfill as needed
QUALIFICATIONS:
- Minimum of 6 months of customer service experience
- High school diploma or equivalent (GED)
- Experience as a Site Representative and/or a minimum of 6 months demonstrated knowledge and experience in a related functional area
- Directly related equipment operation experience
- Demonstrated proficiency in the operation of related equipment
- Computer experience (Word, Excel, and PowerPoint, Google suite required)
- Excellent verbal and written communication skills
REQUIREMENTS:
- Strong organizational skills, attention to detail
- Ability to work independently and as part of a team
- Ability to handle multiple projects simultaneously
- Ability to learn various programs and applications
- Ability to lift up to 55 lbs.
- Ability to consistently adhere to business procedure guidelines and policies, and company safety standards
- Accountability to meet the employer's attendance policy
- Ability to take and follow directions from the supervisor or site manager
- Professional presence
"The pay range for this position is $19- $20/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Referral program
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Mailroom: 1 year (Preferred)
- Office Associate: 1 year (Preferred)
Work Location: In person
Salary : $19 - $20