Customer Service Representative

About XBP

XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.

Job Description

About the role:

Daily tasks and responsibilities include, but are not limited to the following:

• Demonstrate flexibility in satisfying customer demands which include reprographic services, and shipping and receiving
• Receiving package deliveries and preparing outgoing package shipments
• Receiving material shipments and re-stocking, keeping storage spaces orderly
• Availability for overtime, including weekends, during busy seasons to accommodate client needs and support team coverage
• Lifting heavy boxes, files, or paper when needed
• Maintain and monitor tidiness in break areas
• Stocking the break areas with general supplies
• Take inventory of office supplies; identifying when to replenish and how much
• Take directions from supervisor or site manager
• Participate in cross-training
• Provide backfill as needed
  
  

Qualifications

• Minimum of 1 year of customer service experience
• High school diploma or equivalent (GED)
• Experience as a Site Representative and/or a minimum of 1 year demonstrated knowledge and experience in a related functional area
• Directly-related equipment operation experience
• Demonstrated proficiency in the operation of related equipment
• Computer experience (Word, Excel, and PowerPoint, Google suite preferred)
• Excellent verbal and written communication skills
  
  

Requirements

• Strong organizational skills, attention to details
• Ability to work independently and as part of a team
• Ability to handle multiple projects simultaneously
• Ability to learn various programs and applications
• Ability to lift up to 55 lbs.
• Ability to consistently adhere to business procedure guidelines and policies, and company safety standards
• Accountability to meet the employer's attendance policy
• Ability to take and follow directions
• Professional presence
  
  

"The pay range for this position starts at $18/hr-$19.00/hr.; however, base salary offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

Disclaimer

XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.