What are the responsibilities and job description for the Call Center Representative (Insurance) position at X2 logics?
Strong customer-facing abilities, including experience as Customer Service Representatives and a focus on Customer Satisfaction.
- Excellent Interpersonal Skills to communicate clearly, build rapport, and handle sensitive or complex insurance-related conversations.
- Customer Support experience, including managing inbound and outbound calls, resolving inquiries, and documenting interactions accurately.
- Computer Literacy, including ability to navigate call center software, CRM systems, and standard office applications efficiently.
- Prior experience in insurance, claims processing, or a related call center environment is preferred.
- Ability to work on-site full time in Milford, OH, with reliable attendance and time management.
- High school diploma or equivalent required; additional training or coursework in insurance, business, or communications is a plus.
- Capacity to work in a fast-paced setting, follow structured procedures, and maintain confidentiality of customer information.