What are the responsibilities and job description for the Call Center Representative BPS position at Purple Drive?
Job Description
We are seeking professionals with experience in contact center operations and customer service environments. Candidates with 0-6 months of experience and a foundational understanding of Property & Casualty (P&C) Insurance are preferred. Applicants from other customer service backgrounds will also be considered based on their communication skills, customer handling capabilities, and overall suitability for the role.
• Conduct inbound/outbound calls in accordance with established process guidelines to collect required information from end clients.
• Assist vendors in providing accurate and complete information to ensure compliance with organizational and regulatory requirements.
• Schedule reminders and perform timely follow-ups with vendors to ensure completion of pending activities.
• Deliver excellent customer service through effective written and verbal communication, active listening, and strong comprehension skills.
• Handle both inbound and outbound calls as part of daily operational and production responsibilities.
• Maintain accurate records through efficient data entry and documentation practices.
• Review cases and make decisions in accordance with business rules, standard operating procedures (SOPs), and compliance requirements.
• Demonstrate proficiency in Microsoft Excel, Word, and Outlook to support daily business operations and reporting activities.
• Ensure high levels of accuracy, productivity, and adherence to quality standards.
High school diploma or GED required; associate degree or college coursework preferred.
1 year of customer service, call center, help desk, or customer-facing experience preferred.
Excellent verbal and written communication skills with the ability to communicate professionally with customers.
Strong active-listening skills and ability to understand customer concerns, ask appropriate questions, and provide accurate solutions.
Comfortable handling a high volume of inbound and/or outbound calls in a fast-paced environment.
Ability to navigate multiple computer applications while speaking with customers.