What are the responsibilities and job description for the Laser Applications Specialist (south) position at X SERIES USA?
About
Us:
XOVR CNC Parts &
Service is a leading provider of installation, training, and
technical support for advanced metal fabrication machinery,
including X-Series machine tools and other manufacturers'
equipment. We support a wide range of CNC machinery, including
laser cutting systems, press brakes, robotic systems, plasma
cutting systems, drills, saws, and more. We are committed to
delivering exceptional service and support to our customers across
the United States.
Position
Overview:
XOVR CNC Parts &
Service is seeking to fill multiple positions for an Laser
Applications Specialist to provide expert-level
application support, process optimization, training,
and technical solutions for CNC machine tools. This
role requires travel across the United States, and is ideal
for a hands-on, customer-facing engineer who thrives in a
fast-paced, problem-solving environment and wants to make an
impact on our customers' productivity. XOVR CNC Parts &
Service services, installs, and trains on laser cutting
systems, press brakes, robotic systems, plasma cutting systems,
drills, saws, and other metal fabrication equipment. All
candidates must live within one hour of a major airport.
Experience with CNC equipment is preferred. Experience with
laser cutting systems is a strong plus, particularly with
fiber laser systems used in metal fabrication.
Essential
Job Functions:
- Baselining/debugging
new CNC equipment systems
- Training new
customers and operators on equipment operation, procedures,
and best practices
- Troubleshooting
existing equipment systems
- Performing data
analysis to assess machinery performance
- Documenting machine
safety, maintenance, and operational reports
- Reading and
interpreting layout, electrical, pneumatic, and hydraulic diagrams/schematics
- Collaborating with
engineers, service managers, and customers
Reporting in an accurate, clear and thorough manner - Provide pre- and
post-sales technical support to customers on CNC machine tools
- Develop and
optimize cutting parameters, and processes for
customer applications
- Assist with on-site
or remote troubleshooting
- Collaborate with
customers to improve machine utilization and cycle times
- Generate
application reports, case studies, and technical documentation
- Work alongside
engineering, service, and sales teams to ensure customer satisfaction
- Provide feedback
for product improvements and customer pain
points
Mindset
for Success:
Successful candidates
will have these key outlooks:
- You are a
self-motivated individual who values being a solutions
provider to our customers, keeping them up and running and
ensuring they are set up for success.
- You’re not afraid
to get your hands dirty and do what needs to be done,
solving problems and creating solutions in
conjunction with your team while ensuring the
customer is happy with your work.
- You’re resourceful
and can focus on creating an action plan to solve problems,
even when limited resources are available to you.
- You go out of your
way to research and learn about things you don’t yet know,
ensuring you can provide maximum value to your team, build
upon your skills, and provide the proper solution to the
problems you face.
- You believe in the
quality of your work and take pride in it every day.
- You’re flexible and
open-minded when it comes to ways to approach problems and
take ownership of your mistakes while learning from
them.
Requirements
Travel
Requirements:
- Non-Local
Employees: 90% travel required
- Murrieta, CA /
Bozeman, MT Employees: 70% travel with partial time at our
Murrieta, CA or Bozeman, Mt location.
- Regular travel
within assigned U.S. territories (1-2 weeks on-site,
home on weekends when possible)
- Some projects may
require extended time on-site
Qualifications:
- Foundation of engineering technical knowledge such as
a degree in Mechanical Engineering (ME) or Mechanical Engineering Technology (MET) (preferred, but not required)
- Experience with CNC
machine tools
- Ability to read and
interpret technical diagrams (layout/electrical/pneumatic/hydraulic)
- Strong mechanical
and electrical troubleshooting skills
- Experience in laser
cutting strongly preferred
- Excellent
communication and reporting skills
- Self-motivated with
strong customer-service orientation
- Ability to problem
solve methodically, and provide logical solutions
- Must live within one hour of a major U.S. airport
Benefits
Compensation &
Benefits:
- Above industry
average tiered-pay structure: $52,000/yr -
$125,000/yr
- 401(k) Plan with up
to 4% employer match
- Paid Holidays
- Flex Schedule: Up to
10 weeks off per year (4 weeks on, 1 week
off)
- All Expenses Paid:
Hotel accommodations, air travel, rental car, food
allowance, and mileage reimbursements
Salary : $65,000 - $110,000