What are the responsibilities and job description for the Medical Receptionist position at X-Ray Associates of New Mexico?
X-Ray Associates of New Mexico (XRANM) has been serving our community for over 70 years with compassionate, patient-centered imaging care. We are proud to combine advanced imaging technology with a supportive, professional environment where patients and employees alike are valued and respected.
Position Overview
We are seeking a Customer Service Representative (CSR) to join our team at the Alamogordo Imaging Center. This role is essential in creating a welcoming and supportive environment for patients while ensuring smooth scheduling, registration, and billing processes.
As a CSR, you will be the first point of contact for patients and referring providers, handling phone calls, scheduling, registration, insurance verifications, and providing excellent customer service throughout the patient’s experience.
Key Responsibilities
- Answer incoming calls, schedule patients for imaging procedures, and provide prep instructions.
- Accurately enter patient demographics, billing instructions, and insurance details.
- Process scheduling requests from the fax folder and appointment request system.
- Register patients, verify insurance and authorizations, and collect copays/payments.
- Assist patients with general questions and ensure all necessary documents are completed.
- Make confirmation calls and remind patients of prep instructions and required documents.
- Collaborate with team members to resolve scheduling or registration issues.
- Maintain HIPAA compliance and protect patient privacy at all times.
Qualifications
- High School Diploma or equivalent required.
- At least 1 year of customer service experience required.
- Previous medical office or healthcare experience preferred.
- Proficiency in Microsoft Windows and general office equipment (computer, fax, copier, etc.).
- Strong attention to detail and ability to multitask in a busy environment.
- Excellent communication skills and a professional, patient-focused demeanor.
Why Join XRANM?
We offer an outstanding benefits package, including Four weeks of Paid Time Off, plus 7-8 additional Holidays per year. Medical, Dental, Vision, Life, LTD insurance benefits. Paid CEU's. Cash Balance Plan plus 401k with employer contribution up to 6.625% of annual salary. NO Call, NO Holidays!
XRANM is an EOE
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person