What are the responsibilities and job description for the Technical Support Associate position at WyreStorm Technologies Corp?
WyreStorm is an award-winning electronics manufacturer passionately committed to the development and production of high quality HD distribution, UC solutions and IT equipment at the very forefront of digital technology. This position has great room for growth for the right candidate.
Job Description:
- Provide telephone, E-mail and web support for customers and prioritize multiple issues effectively.
- Offer design assistance to customer via phone, chat and email.
- Continually develop product expertise by reviewing new functionality, testing new products, and utilizing company resources.
- Offer level 1 assistance to the company employees pertaining to IT related matters.
- Maintain positive, professional relationships with internal and external clients.
- Must be able to work independently and as part of a team.
- Maintain accurate, clear and concise records of all calls and contacts.
- Must have reliable home high speed internet for working from home occasions.
- Must have reliable transportation.
Schedule:
- 8 hour shift
- Monday to Friday
Requirements
Preferred Qualifications:
- Associates in an IT or AV related field.
- 2 years experience in a AV or IT installation.
- AV Technologist certification
or
- High School diploma
- 4 years experience within an AV/IT installation/support field.
WyreStorm Technologies Corp is an equal opportunity employer
Benefits
WyreStorm has an extremely generous benefits package including 100% employer paid health and life insurance.
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Salary : $43,680 - $52,000