Customer Service Associate

Are you passionateabout delivering exceptionalcustomer experiences?Do you thrivein a fast-paced environment whereevery day bringsnew opportunities tohelp customers succeed? If so,WyreStorm Technologiesis looking foryou!

Based at ourheadquarters in RoundLake, NY, WyreStorm is anaward-winning manufacturerof cutting-edgeaudio-visual distribution, control, and ITsolutions. We arecommitted to innovation, quality, and providingworld-class support toour customers. Aswe continue togrow, we're seekinga dedicated anddetail-oriented CustomerService Representativeto become anintegral part ofour team.

This position reportsdirectly to theGlobal Customer ServiceLeadand serves asa key memberof our globalcustomer experience team. While collaboratingwith colleagues acrossthe organization, yourprimary focus willbe supporting ourAmericas region, ensuring customers throughoutNorth and SouthAmerica receive exceptionalservice, accurate orderprocessing, and timelycommunication. You'llplay an importantrole in strengtheningcustomer relationshipsand contributing tothe continued growthof our businessacross the Americas.

As the firstpoint of contactfor our customers, you'll play avital role increating a positivecustomer experience by:

• Delivering prompt, professional, and friendlysupport via phone, email, and onlinechat.
  
• Building strong customerrelationships by answeringquestions and resolvinginquiries with confidenceand care.
  
• Processing customer ordersaccurately and efficientlywhile coordinating shipmentsand ensuring timelydelivery.
  
• Preparing quotations andconfirming product availability.
  
• Monitoring inventoryto help ensureseamless order fulfillment.
  
• Keeping customers informedwith updates onorder status, shippingdetails, and productinformation.
  
• Maintaining accurate customerrecords within ourCRM system.
  
• Assisting with accountsreceivable activities andsupporting the overallorder-to-cashprocess.
  
• Collaborating with internalteams
  

Requirements

We're looking forsomeone whoenjoys helping peopleand takes pridein providing excellentservice. Ideal candidateswill have:

• 2+ years ofcustomer service andorder processing experience.
  
• Experienceworking with CRMsoftware.
  
• Excellent written andverbal communication skills.
  
• Outstanding organizationalskills with exceptionalattention to detail.
  
• Theability to multitaskand prioritize effectivelyin a fast-paced environment.
  
• A positive, professional, and welcoming attitude.
  
• The ability toremain calm andsolution-focused whenhandling challenging situations.
  
• A collaborative mindsetand a commitmentto exceeding customerexpectations.
  

Benefits

At WyreStorm, wevalue our employeesand invest intheir success. Weoffer a competitivebenefitspackage that includes:

• Comprehensive Health, Dental& Vision Insurance
  
• 401(k) RetirementPlan
  
• Paid Time Off
  
• Flexible Work Schedule
  
• Tuition Reimbursement
  
• Life Insurance
  
• Employee Discounts
  
• Paid Parental Leave