Automotive Service Writer

Job Overview

We are seeking a dynamic and detail-oriented Automotive Service Writer to join our fast-paced dealership team. In this vital role, you will serve as the primary point of contact between customers and our service department, ensuring a seamless and positive experience from the moment they arrive. Your expertise in automotive diagnostics, mechanical knowledge, and customer service will drive customer satisfaction and foster long-term loyalty. This energetic position offers an exciting opportunity to combine your passion for automobiles with exceptional communication skills, all while supporting our team in delivering top-tier automotive repair and maintenance services. while using the latest hybrid CRM communication tools for present and future repair visits.

Duties

• Greet customers warmly and listen carefully to understand their vehicle concerns and service needs
• Write detailed service estimates using computer-aided vehicle damage estimating tools and auto estimating software
• Communicate effectively with technicians regarding vehicle diagnostics, repairs, and estimated completion times
• Upsell additional services such as oil changes, tire services, brake repairs, alignments, suspension work, shocks & struts, air brake systems, diesel engine repairs, and transmission services
• Manage cash handling transactions accurately while maintaining proper documentation
• Coordinate with parts departments to ensure timely availability of parts for repairs
• Provide clear explanations of repair procedures and costs to customers, ensuring transparency and trust
• Assist in vehicle maintenance scheduling and follow-up to maximize shop efficiency and customer satisfaction
• Support sales efforts by recommending appropriate automotive repair services and vehicle maintenance plans
• Maintain detailed records of all service writing activities and customer interactions

Experience

• Proven experience in auto service management or as a service technician within a dealership or automotive repair shop
• Strong background in automotive diagnostics, collision repair, auto body repair, and mechanical troubleshooting
• Familiarity with computer-aided vehicle damage estimating software and auto estimating tools
• Hands-on mechanic experience with transmissions, oil changes, brake repair, alignment, suspension systems, tire service, shocks & struts, air brake systems, diesel engines, and other automotive repairs
• Excellent customer service skills with the ability to communicate technical information clearly and professionally
• Prior experience in auto sales or automobile sales is a plus but not required
• Valid driving license with a clean driving record to test drive vehicles as needed

Join us if you’re passionate about cars and dedicated to delivering outstanding customer experiences! This role offers the chance to grow your career in a vibrant environment that values your mechanical expertise and sales acumen. We’re committed to supporting your professional development while providing an energetic workplace where your skills make a real difference.

Pay: $1,600.00 - $4,000.00 per month

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience:

• Service advisor: 3 years (Preferred)

Language:

• English and/or Spanish (Preferred)

Ability to Commute:

• Rock Springs, WY 82901 (Preferred)

Work Location: In person

Salary : $1,600 - $4,000