Applications Business Analyst Lead

Description

The Wyoming Judicial Branch, Administrative Office of the Courts (AOC), located in Cheyenne, Wyoming, seeks to hire an Applications Business Analyst Lead to lead a team of project support specialists to deliver software/technology solutions that align with Branch goals. This role involves managing the team’s workflow, mentoring support specialists, collaborating with cross-functional teams, and ensuring the successful execution of Branch projects. The Lead bridges the gap between Branch needs and technology solutions, working closely with stakeholders to define requirements, optimize processes, and drive business improvements

Responsibilities

ESSENTIAL FUNCTIONS:

Team Leadership

• Lead and motivate a team of support specialists, providing clear direction and support to achieve project goals.
• Foster a collaborative and positive team environment, promoting effective communication and knowledge sharing.
• Delegate tasks and responsibilities appropriately, ensuring each team member's strengths are utilized.

Project Planning and Execution

• Work with stakeholders to identify, analyze, and document business processes and requirements. Conduct meetings to understand software application needs.
• Develop detailed project plans, timelines, and milestones in collaboration with the Chief Applications Officer.
• Ensure effective project execution by monitoring progress, identifying potential risks, and implementing mitigation strategies.
• Prepare comprehensive documentation including business requirements, using case examples, process flows, and technical specs. Maintain updated project documentation throughout the application lifecycle. Evaluate and implement various solutions, weighing the pros and cons of each option based on needs and data. Predict potential issues in implementation and proactively work to address problem areas before setbacks occur.
• Engage stakeholders including judges, court staff, attorneys, other divisions, and external stakeholders to gather input and ensure buy-in for new processes and software or changes to current processes or software.
• Learn court processes and develop plans for the introduction of new software solutions or processes that align with court objectives.
• Perform application configurations based on guidance from decision makers, system owners, vendors, and end users, in multiple systems. Develop and execute comprehensive system test plans and test cases.
• Proactively address challenges and obstacles that may impact project timelines and deliverables.

Process Improvement

• Identify opportunities for process improvements and recommend system enhancements to increase efficiency. Help the organization optimize the use of current/new applications to meet business/process objectives.
• Document and map current processes, identifying inefficiencies, redundancies, and gaps.
• Diagnose underlying causes of problems within judicial processes and implement corrective actions.
• Review and analyze the effectiveness and efficiency of existing systems by collaborating with court and administrative staff to thoroughly understand the needs to be supported by Branch software applications. Think creatively and propose innovative solutions to improve the efficiency of judicial processes.
• Contribute ideas for software customization to better meet the needs of the courts.
• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in court operating systems.

Help Desk Management

• Resolve help desk tickets that involve unique, complex, and unpredictable situations, and assist and mentor Applications team members in resolving similar help desk tickets.
• As secondary-level support, assist court clerks in resolving complex accounting and business practice questions within the business applications.
• Identify and communicate trends, escalating as appropriate. Create checklists for resolution of typical help-desk issues.

Software Application Training

• In collaboration with the Education Division, design and deliver training to staff on new procedures that ensures understanding.
• Analyze support issues and assist in training design to reduce help-desk tickets and increase self-sufficiency amongst end users.
• Create knowledge-based articles, training guides, frequently asked questions documents, and provide details on help desk solutions.
• Perform other duties as assigned by the Chief Applications Officer.

Requirements

Qualifications

Preferences: Preference may be given to candidates with direct knowledge and work experience with Branch software applications, managing projects, and/or case management systems.

KNOWLEDGE, SKILLS & ABILITIES:

This position requires the ability to:

• Effectively lead, facilitate, motivate, and organize a team as well as mentor team members to handle more complex matters.
• Work effectively with others and maintain cooperative working relationships.
• Communicate clearly, concisely, and effectively with team members and end users.
• Identify issues, analyze facts, recommend solutions, and take appropriate action.
• Exercise flexibility and good judgment.
• Present ideas in user-friendly language.
• Work in a team-oriented, collaborative environment.
• Lead change management efforts to transition teams and staff to new workflows and systems.
• Learn quickly and creatively solve new problems.
• Negotiate and settle differences quickly and peacefully.
• Travel to include overnight stays.

This position requires skills in:

• Excellent customer service.
• Building positive relationships.
• Clear written and oral communication.
• Analyzing issues and developing solutions.
• Troubleshooting and resolving problems.
• Project management.

This position involves knowledge of:

• Extensive knowledge of Branch software applications to design changes which improve business processes. On-the-job training is provided.
• Wyoming laws and statute.
• Judicial processes and court rules.
• Report software, spreadsheets, graphs, and flow charts.
• Microsoft Office 365.

Minimum Qualifications.

Bachelor’s degree in business, computer science, information technology, legal studies, management of information systems, project management, or closely related field plus three (3) or more years of business analyst, software applications, case management, legal assistant, court clerk, or project management experience. A minimum of six (6) years of combined, relevant work experience is required without a degree.

Necessary Special Requirements

Physical Demands: This position requires mobility to work in a typical office setting. The applicant must have the ability to:

• Use standard office equipment.
• Sit at a desk for prolonged periods and work on a computer.
• Stand and/or walk occasionally to frequently.
• Read printed materials and computer screens.
• Communicate in person, over the phone, or virtually.
• Have contact with others and respond to external customers.
• Lift up to 30 pounds at times.

NOTES:

• Employment is “at will” and subject to a background check.
• FLSA: Exempt
• This position is a State of Wyoming employee. In addition to an annual salary, employees of the Wyoming Judicial Branch receive a generous benefits package to include the State of Wyoming retirement pension plan and 457 Deferred Comp plan; affordable health insurance package including health, dental, life, vision, disability insurance, ambulance coverage, and Employee Assistance Program; paid annual, sick and holiday leave, and much more.

Veterans: If you are a United States Armed Forces veteran, or the spouse of a veteran who was married to that veteran at the time of that person's death and receive survivor benefits, to receive veteran's preference under Wyo. Stat. Section 19-14-102, you must complete the Veteran's Preference section of the Wyoming Judicial Branch At-Will Employment Application and attach a Form DD214 to the application.

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.