What are the responsibilities and job description for the Analyst, PIP Solutions position at Wyndham Hotels & Resorts?
Wyndham Hotels & Resorts is now seeking a Analyst, PIP Solutions to join our team.
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!
The Role
This position is responsible for managing the timely completion, review, and issuance of all Property Improvement Plan’s (PIPs) for applicable brands and respective Project Management services when requested. The position’s primary responsibilities include writing, distributing, and revising PIPs, ensuring Salesforce, PIP Writer and other associated systems and teams involved are updated. When needed the position will also be called upon to complete in-house PIP reports, physical PIP site visits/update reports and Project Management services.
The analyst will act as a PIP subject matter expert and be a resource throughout the entire PIP process by providing consistent and constructive feedback as needed. This individual will have ongoing communication with Franchise Sales & Development, Retention/Relicensing, Brand Leadership, Contract Administration, Brand Standards, Franchise Quality, Design & Construction, Franchise Operations and other internal departments.
What you'll do
Be knowledgeable about all WH&R brands and to be able to generate PIPs for hotels seeking entry into the WH&R family of brands:
- Provide accurate PIP reports outlining brand standard requirements.
- Complete PIP related work within required timeframes.
- Revise and issue PIPs within required timeframes.
- Utilize the PIP Writer, Salesforce and other tools and resources used for tracking of the PIP process.
- Provide resolutions regarding PIP revisions and inspection issues supplying back up documentation as required.
Operate autonomously in the field and coordinate with other internal departments to assist in overcoming roadblocks while providing quality service to the Hotel Owner/Operator.
Provide project management services as requested on select PIPs to ensure completion and compliance of required items. Follow the PIP feedback process to track reporting of completion timelines to ensure meets or exceeds PIP goals, deadlines and objectives.
Assist to educate other field teams on any PIP enhancements as well as sharing of information regarding brand changes.
You'll be successful if you have
- Strong project execution skills with the ability to multi-task.
- Demonstrate ability to handle delicate situations as they arise and effectively problem solve.
- Demonstrate ability to prioritize responsibilities.
- Knowledge of computer operations and programs such as Excel and Salesforce.
- Must have the confidence and effective communication skills to provide both clear communication to Franchise Sales, Brand Leadership and other Internal Departments.
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Assist with identifying opportunities and resolving challenges related to the PIP process and positively influencing property quality.
Required Qualifications/Experience
- Minimum of Associates Degree or 4 years experience in hotel industry at various levels.
- Minimum 2 years of PIP/QA field or related experience.
- Knowledge of Salesforce.com is a plus.
- Travel is expected to be 80-100%
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.
Employment Status: Full-time
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