Contract Administrator/Customer Service Manager

Purpose:

The individual in this position aids in the preparation of contractual provisions and the administration of contract proposals for commercial and government, domestic and international companies. Maintain bookings, billings, and account receivable plans. Additional functions performed include the adherence to master plans and schedules, and the development of solutions to current problems.

Essential Functions:

· Liaison with customer sourcing.

· Coordinates customer shipping requirements with certified scheduling reports.

· Preparing bids and negotiating specifications and contractual provisions.

· Coordinate and monitor the scheduling, pricing, and technical performance of customer service representatives.

· Setting up new account information and resolving customer problems.

· Solicit all departments- Purchasing, Quality, Engineering, Manufacturing, and Metallurgy to establish rapport, improve service, and provide technical information or assistance.

· Develop profile competition.

· Coordinate visits to other plants and assists in Wyman Gordon plant tours showing customers the facility and manufacturing process.

· Provide service support to all internal departments.

· Serve customer needs by furnishing current and accurate information when requested to ensure customer is kept abreast of actions at Wyman Gordon.

· Interpret, quantify, and relay RFQ requirements to W-G.

· Review and manage entry of customer order requirements into computer sales order system from which manufacturing process begins.

· Report to the general manager of Wyman Gordon.

Special Skills and Physical Requirements:

· Excellent written and oral communication

· Human relations are a must.

· PC/Symix/Syteline skills.

· Self-directed and works well in a matrix organization.

Requirements:

· Four-year college degree in Business, Engineering or relevant degree fields.

· Senior level sales, customer service, contract administration or purchasing agent experience.

· 5 years of related experience in Aerospace, Energy, or Military market sales experience.

· Thorough knowledge of mechanical engineering, forging and/or machining.

· Computer skills to include MRP systems, Excel, Word, and PowerPoint.

Nature and Scope:

Work performed includes screening and processing verbal and written inquiries and bid packages. Inquiries are given to the Estimating Department, then returned for quoting. Detailed bid packages are compiled requiring coordination and input from many departments regarding legal and technical aspects of bid. After completion, the quotation is typed and reviewed prior to mailing to the customer.

When quotations become orders, the correctness of purchase order is verified, and the required data is entered into computer system. The Contract Administrator/Customer Service Manager follows orders through the manufacturing process to shipment and contacts customers as needed to relay information and/or answer any questions. The Contract Administrator/Customer Service Manager expedites orders and arranges inspections/witnessing points as required.

This position works under minimal supervision with the freedom to make decisions involving customer requirements. Quotations/bids and sales orders are reviewed prior to release to the customer and W-G department. Should any sales order discrepancies arise after distribution within W-G, the Contract Administrator/Customer Service Manager is advised by other departments and steps are taken.

US Citizenship or Perm Residency is required due to government military contracts. This position requires use of information or access to production processes subject to national security controls under the U.S. export control laws and regulations (including but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work in this facility, a successful applicant must be a U.S. Person, or defined in those regulations, and able to supply evidence of that qualification prior to starting work or be authorized to receive controlled information under a specific license or permission from the relevant government agency. The U.S. export control regulations define a U.S. Person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e. ‘Green Card Holder’), and certain categories of Asylees and Refugees.

Pay: $120,000.00 - $160,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person

Benefits:

Salary : $120,000 - $160,000