Collections specialist

Collections Specialist

Wylander, a recruiting company specializing in the restoration industry, is hiring a Collections Specialist for a full-service disaster restoration company, located in Bolingbrook, IL. This hourly position focuses on collecting payments for mitigation services and requires strong collections, insurance, Excel, and restoration-industry experience.

Compensation & Benefits

• $27.00–$29.00 per hour, depending on experience.
• Eligible for Bonus
• Eligible for 401K
• PTO
• Eligible for overtime
  

Position Overview

This departmentally structured role is responsible for collecting payments on the mitigation side of the business. The ideal candidate has prior restoration-industry experience and can read and understand Xactimate invoices. The position involves substantial phone work, follow-up with customers and insurance companies, and accurate documentation in Excel and the company's DASH database.

Responsibilities

• Complete all 48-hour follow-up calls to insurance companies and customers.
• Make collection calls to self-pay customers.
• Contact insurance companies to follow up on invoice reviews and payments.
• Work with mortgage companies to obtain required check endorsements.
• Record call notes and follow-up activity in the Accounts Receivable (AR) Excel log.
• Add new AR information to the Excel log and DASH database.
• Make approximately 70–80 calls per day.
• Follow the company's established collections procedures.
  

Required Qualifications

• Prior debt collection experience.
• Prior accounts receivable (AR) experience.
• Experience in the restoration and/or insurance industry.
• Proficient knowledge of Xactimate and the ability to read and understand Xactimate invoices.
• Excellent Excel skills.
• Strong written and verbal communication skills.
• Ability to prioritize, multitask, and stay organized in a fast-paced environment.
• Strong attention to detail and ability to retain and manage a high volume of information.
• Dependable, punctual, independent, and self-motivated.
• Assertive, direct, and comfortable asking customers to pay outstanding balances.

Work Style & Expectations

• Comfortable with heavy phone work and a daily call expectation of 70–80 calls.
• Able to work independently in a fast-paced, fun-spirited office environment with minimal micromanagement.
• Able to follow department procedures and maintain accurate, timely collection records.

The company's collections procedures will be provided to candidates and are expected to be followed as part of this role.

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