Account Specialist

Position Overview

As an Account Specialist, you’ll join a fast-paced, collaborative, and upbeat team supporting customers in the transportation space. You’ll serve as a key point of contact and customer advocate — guiding clients through the day-to-day nuances of transportation, resolving issues as they arise, and building strong, trust-based relationships.

This role blends customer service, problem-solving, and operations, making it a great fit for someone who enjoys working with people, staying busy, and being part of a team that values energy, teamwork, and growth.

What You’ll Do

• Work a consistent Monday–Friday schedule (10:30 am - 7:00 pm shift)
• Communicate daily with both internal teams and external customers
• Manage a high volume of phone and CRM-based interactions
• Support customers by explaining services, fees, and transportation options
• Proactively troubleshoot service disruptions and resolve issues efficiently
• Identify and act on opportunities that positively impact customer outcomes
• Maintain a strong focus on delivering positive, supportive customer experiences
• Build strong working relationships with customer contacts, including decision-makers
• Collaborate closely with sales, account management, and support teams to solve problems and support customer growth

What We’re Looking For

• Previous experience working directly with customers (any industry)
• Strong verbal and written communication skills
• A solutions-oriented, customer-first mindset
• Ability to work well in a team-based, high-energy environment
• Organized, detail-oriented, and able to manage multiple priorities
• Comfortable adapting in a fast-changing, operational setting
• Eagerness to learn, grow, and take coaching feedback
• A positive attitude and commitment to continuous improvement

Education & Experience

• High School Diploma or GED required
• Bachelor’s degree in Communications, Business, Marketing, or a related field preferred, not required