What are the responsibilities and job description for the Inside Sales Representative position at Wurth Wood Group Inc.?
Position Summary:
The Inside Sales Representative works as an ambassador and is responsible for establishing and maintaining good relationships with customers based on the branch territory. Conducts sales from inside the office via telephone calls, and other forms of digital communication, with both potential and existing customers. Must build trust and act as support for prospects, ensuring they lead to potential and future sales. Responsible for offering the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary. Excellent social skills allow the fostering of strong relationships.
The Inside Sales Representative must maintain a professional attitude with sincerity and enthusiasm, reflecting the organization's commitment to our customers. Develops product knowledge by reading current vendor tags and pamphlets and attending training classes to better communicate with the customer. The Inside Sales Representative will also work with vendors and product specialists in your territory to provide value-added support to customers within your territory. Stay current with promotional events and sales.
Essential Duties and Responsibilities:
- Conduct sales calls and communicate with customers daily.
- Build and maintain relationships with new and repeat customers.
- Maintain records of all sales leads and/or customer accounts.
- Educate customers on how products can benefit them financially and professionally.
- Sell the company's products to customers within a given territory.
- Monitor the company's industry competitors, new products, and market conditions to understand a customer's specific needs.
- Answer incoming phone calls and assist customers with inquiries and/or sales, promptly, courteously, and effectively.
- Follow-up calls to customers regarding order status, as needed.
- Listen and understand customer needs and offer solutions and support.
- Communicate to customers about products' different features and answer questions they may have.
- Cross-sell or up-sell products to customers to increase purchase amounts.
- Drives web sales business with existing and potential customers.
- Respond courteously and swiftly to customer inquiries and/or complaints.
- Other duties as assigned.
Position Qualifications:
Education:
- A high school diploma or GED is required.
- A College degree in marketing or a related field is a plus.
Skills/Experience:
- Sales/Customer Service experience
- Solid communication and interpersonal skills.
- Self-starter.
- Detail-oriented.
- Excellent understanding of sales principles and customer service practices.
- Knowledge of customer and market dynamics and requirements.
- Ability to read, write, and effectively communicate with customers, peers, and management.
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
- Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
- Ability to think outside the box.
- Adherence to the Employee Handbook and Code of Conduct.
Reporting Structure within the Organization:
- Reports to the Regional Sales Manager.
- No supervisor responsibilities in this position.
Work Environment:
- Sales office at our local branch for your assigned territory.
Benefits:
- Medical
- Dental
- Vision
- Supplemental benefits
- Company-paid life insurance
- Company- paid Short-term and Long-term Disability
- 401k and company match
Education
Required- High School or better
Skills
Preferred- Sales
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Benefits:
Health Insurance, Vacation & Paid Time Off, 401K Plan