Account Coordinator

We are hiring an Account Coordinator on our Freight Brokerage team. This person is responsible for processing orders, determining best ship method, and dispatching freight (LTL, small parcel and TL). This full-time position reports to the Senior Director of Transportation and will work first Shift, Monday – Friday from 8:00am to 5PM in office, and may occasionally require weekends, holidays, and overtime.

DUTIES AND ACCOUNTABILITIES:

• Receiving new orders from our customer via EDI.
• Processing orders through WSI’s TMS and other applications.
• Processing expedited requests from customer.
• Matching loads to proper mode/carrier.
• Dispatching shipments through a variety of channels.
• Confirming load tender acceptance.
• Verification of a carrier’s execution of pickup/delivery.
  
  

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent communication skills, ability to multitask, and process improvement skills are required.
• Attention to detail is critical for this role.
• Excellent interpersonal skills and ability to respond to requests promptly and resolve issues quickly.
• Effective skills in problem solving, planning, and working individually and as a team.
• Strong skills in Microsoft Office Suite.
  
  

PREFERRED EDUCATION AND EXPERIENCE:

• Ideal candidate will have experience in a freight brokerage environment in either tracking, scheduling or carrier operations
• High School Diploma or GED.
  
  

PHYSICAL CAPABILITIES AND REQUIREMENTS:

• Ability to sit for extended periods in an office environment.
• Ability to use hands and fingers for computer keyboarding, and answer phone calls.
• Ability to communicate via the telephone using speaking and hearing skills.