What are the responsibilities and job description for the Concierge (Full-Time) | Residential High-Rise | Downtown Austin position at WRMC, Inc.?
LOCATION: Downtown Austin - Seaholm District
SCHEDULE: Full-Time | Following shifts available: Morning shift 7:00 am - 3:00 pm /OR/ Afternoon shift: 3:00 pm to 11:00 pm
*Availability to work 5 days of the week, including weekends*
ABOUT US
Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.
ABOUT THE ROLE
We are seeking a polished and service-oriented Concierge to be the welcoming presence of our luxury residential community. This role is ideal for a professional who takes pride in delivering elevated resident experiences, values discretion, and thrives in a fast-paced, high-touch service environment.
As a Concierge, you will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy, professionalism, and exceptional service at all times.
What You’ll Do
- Provide warm, professional service to residents, guests, and vendors.
- Manage building access and guest/vendor check-ins.
- Assist residents with questions, requests, and coordination of authorized vendor access.
- Maintain confidentiality and uphold resident privacy at all times.
- Respond effectively to resident concerns and emergency situations, escalating when needed.
- Log daily activity, packages, and deliveries accurately in BuildingLink.
- Contribute ideas to enhance services and improve the resident experience.
- Support resident relations through timely follow-up and issue resolution.
Education & Experience
- High school diploma or equivalent required.
- Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred.
What You Need to Succeed
- Strong customer service and hospitality knowledge, ideally in a luxury environment.
- Minimum 2 years of experience in concierge, hospitality, or customer service in luxury residential or hotel settings preferred.
- Excellent communication and interpersonal skills.
- High attention to detail and ability to multitask independently.
- Comfort using technology such as email and concierge or property management systems.
- Professional judgment, discretion, and a calm, solution-oriented mindset.
- Flexibility to work varying schedules, including weekends and holidays.
- Medical, Dental, and Vision Insurance
- Short-Term and Long-Term Disability
- Employee Assistance Program (EAP)
- Identity Theft Protection
- Pet Insurance
- Retirement Plan
- Paid Time Off (PTO)
- 401(k)