What are the responsibilities and job description for the Dispatcher position at Wrench Group?
Overview
Nexgen Plumbing, Heating, AC and Electrical, is currently seeking a Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling and dispatching home services repair, installation and maintenance technicians to specified customer locations for service and repair.
What's In It For Me?
- Market Value Compensation
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
Responsibilities
What Will I Do?
- Schedule and monitor daily technician schedule
- Dispatch work orders to field technicians according to priority and location
- Receive and record completed work orders from the field technicians
- Contact customers to confirm next-day appointments
- Communicate with field personnel via Outlook
- Handle paperwork for assigned departments and technicians
- Maintain accurate technician database
- Coordinate parts scheduling
- Coordinate warranty installations with other divisions
- Answer general questions regarding rebates, system operations, warranties, etc. from customers
Qualifications
Do I Have What It Takes?
- High School Diploma or GED preferred
- Minimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
- Basic computer proficiency, particularly with Microsoft applications
- Experience with Service Titan is a plus
- Must be able to work evenings and weekends
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
