Receptionist/Traffic Coordinator

Receptionist / Traffic Coordinator

Department: Administration
Reports To: Controller
Location: WRCB Local 3 News

Job Summary:

The Receptionist/Traffic Coordinator plays a vital front-line role at LOCAL 3, representing the station to the public both in person and over the phone. This individual performs a wide range of clerical and administrative duties, provides support to the Traffic and Accounting departments, and assists with programming logs and office management tasks. The ideal candidate is highly organized, personable, and adaptable, with strong communication skills and a willingness to learn broadcast systems like Wide Orbit.

Key Responsibilities:

Reception Duties (25%)

• Greet visitors and callers warmly and professionally; route appropriately.
• Maintain a clean, welcoming lobby and assist with guest comfort.
• Answer multi-line phones, take accurate messages, and transfer calls.
• Receive, sort, and distribute incoming mail and packages; prepare outgoing mail.

Traffic Support (25%)

• Assist senior Traffic Coordinators with data entry, formatting, daily log generation, and commercial monitoring.
• Cross-train in Wide Orbit to fill in during absences or high-volume periods.
• Assist Sales by generating reports and preparing make-goods or exception handling.

Clerical & Admin Support (30%)

• Provide administrative assistance to the Executive Assistant and Controller, including copying, filing, typing, and interoffice correspondence.
• Maintain office supply inventory and place orders as needed.
• Coordinate maintenance of office equipment (copiers, postage meters, etc.).

Other Duties (20%)

• Assist with mailings for Accounting, Sales, and other departments.
• Research station and network websites to answer viewer inquiries.
• May be called upon to order and pick up food for meetings or events.
• Help with special projects and assist during station events or storm coverage (potential for longer hours) as needed.

Qualifications:

Education & Experience:

• High school diploma or equivalent (required)
• Prior office or administrative experience (preferred)
• Experience with Wide Orbit traffic system is a plus.
• Receptionist experience and Microsoft Office proficiency (strongly preferred)

Skills & Abilities:

• Extreme attention to detail with strong organizational and typing skills (required)
• Excellent verbal communication and phone etiquette.
• Friendly and professional demeanor with strong customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Must maintain discretion with confidential information.
• Capable of working independently and handling unexpected situations calmly.
• Comfortable using email, internet search tools, and basic business software.

Working Conditions:

• May be required to work overtime, holidays, or extended hours during severe weather, special station coverage, or staff shortages.
• In extreme cases, must be willing to stay overnight during snow emergencies.
• Must be available to assist with special projects or events requiring flexible scheduling.

Benefits

• Health, Life, and Vision Insurance
• 401K Contribution
• Holiday Pay
• …and more!

If interested, please email your resume to ECollins@SarkesTarzian.com.

Sarkes Tarzian, Inc. is an equal opportunity employer.