Wound Care Intake Coordinator and Patient Navigator

Job Summary

This position ensures smooth coordination of wound-care referrals, timely intake processing, accurate documentation, and compassionate guidance to patients and families throughout their wound-care journey.

Duties

• Receive, review, and process all wound-care referrals from hospitals, SNFs, clinics, or physician offices.
• Verify patient demographics, insurance eligibility, and clinical documentation (orders, wound photos, H&P, etc.).
• Communicate promptly with referring physicians to obtain missing documents or clarifications.
• Enter patient information into the EMR and initiate the wound-care episode within required timelines.
• Coordinate scheduling of wound-care visits with RNs, LVNs, or wound specialists.
• Ensure consent forms, orders, and treatment plans are properly signed and filed before the first visit.
• Serve as the main contact for patients and families from referral through discharge.
• Educate patients and caregivers about wound-care services, visit expectations, and plan of care.
• Follow up after hospital discharges to ensure continuity of wound treatment.
• Provide reminders and support for follow-up appointments, dressing changes, and supply deliveries.
• Monitor patient satisfaction and resolve communication or service concerns quickly.
• Collaborate closely with wound-care nurses, NPs, and MDs to ensure timely treatment orders and care delivery.
• Track wound progress reports, weekly photos, and clinical documentation for quality monitoring.
• Maintain up-to-date wound formulary and supply inventory lists.
• Ensure wound orders align with payer guidelines and medical necessity requirements.
• Participate in interdisciplinary team meetings to discuss patient progress and barriers to healing.
• Support scheduling optimization to minimize gaps and delays in care delivery.
• Maintain accurate logs of all referrals, admissions, and pending authorizations.
• Document all communications with patients, families, and providers in the EMR.
• Generate daily or weekly intake activity reports for leadership review.
• Assist in coordinating authorizations and re-certifications for ongoing wound care.
• Ensure compliance with HIPAA, Medicare CoPs, and internal policies.
• Verify that all intake packets, orders, and wound photos are complete and signed before billing.
• Monitor metrics such as referral conversion rate, admission turnaround time, and patient satisfaction.
• Participate in chart audits, staff training, and quality improvement initiatives.

Qualifications

• LVN, RN, or equivalent clinical background preferred.
• Experience in wound care, home health, or hospice intake coordination strongly preferred.
• Strong communication, multitasking, and EMR documentation skills.
• Knowledge of Medicare/Medicaid and commercial insurance processes.
• Compassionate, patient-centered approach with professional telephone etiquette.
• Provide feedback to marketing and outreach teams on referral patterns and growth opportunities.
• Educate community partners about available wound-care programs and services.
• Attend networking meetings or case conferences as needed to represent the agency's wound-care program.

Job Types: Full-time, Part-time, Contract

Pay: $ $30.00 per hour

Benefits:

• Referral program

Work Location: In person

Salary : $30