What are the responsibilities and job description for the Sea Logistics Customer Care Agent position at WOTM - Partners Professional?
Job Title: Sea Logistics Customer Care Specialist
Pay: $23.00 – $25.00 per hour
Department: Customer Care
Reports To: CCL Manager or Supervisor
Job Summary
We are seeking a detail-oriented and customer-focused Sea Logistics Customer Care Specialist to join our Customer Care team. In this role, you will support both internal and external customers by providing timely communication, shipment coordination, problem resolution, and proactive customer service. You will act as the customer advocate while working closely with operational teams and overseas customer care locations to ensure an exceptional customer experience.
The ideal candidate thrives in a fast-paced logistics environment, enjoys building relationships, and is committed to delivering high-quality service.
Key Responsibilities
Customer Service & Relationship Management
- Provide proactive customer support, advice, and solutions
- Respond promptly and professionally to customer inquiries and concerns
- Build and maintain strong customer relationships
- Support customer onboarding and integration into company systems
- Follow up on first orders and gather customer feedback
Shipment & Order Management
- Qualify and process customer shipment orders into operational systems
- Coordinate closely with Sea Logistics Operational Care Center (OCC)
- Monitor shipments and support issue resolution
- Manage customer complaints and ensure timely resolution
Quotation & Financial Support
- Prepare and manage customer quotations and pricing updates
- Support profit maximization by reducing internal service failures and avoidable costs
- Assist with reporting and customer-requested operational data
Systems & Data Management
- Maintain accurate customer data within company systems
- Utilize logistics platforms and systems such as myKN, KN Login/ESP, and CoreLOG
- Ensure customer requirements are accurately documented and updated
Team Collaboration & Development
- Collaborate with Sales and Operations teams to enhance customer satisfaction
- Participate in team and community activities
- Maintain ongoing self-development and learning
- Contribute to a positive and engaging work environment
Qualifications
- Previous experience in customer service, logistics, freight forwarding, or supply chain preferred
- Strong communication and problem-solving skills
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with strong organizational skills
- Proficiency in Microsoft Office and logistics/customer management systems preferred
- Team player with a positive attitude and customer-first mindset
Salary : $23 - $25