What are the responsibilities and job description for the Assistant Store Manager position at Worthwhile?
Assistant Store Manager
Job Classification: Full Time. Non-exempt. Hourly
Pay Rate: $20 per hour
Location: Horsham
Who We Are
is a nonprofit organization committed to reaching and serving individuals of human trafficking through education and empowerment, vocational training, employment, and long-term safe housing. Our thrift stores play a vital role in funding these life-changing programs, and every team member helps advance this mission.
General Description
The Assistant Manager supports the Store Manager in leading both staff and volunteers to ensure smooth and effective store operations. Responsibilities include a combination of day-to-day administrative tasks, upholding a positive store culture, and motivating team members through leadership and encouragement. This role also involves setting daily priorities, contributing creatively to store improvements, and monitoring sales performance.
Essential Job Functions
- Be a team player helping at the register, stocking the floor, or sorting donations.
- Provide general customer service and share about Worthwhile Wear’s mission to reach and restore survivors of human trafficking.
- Assist the store manager to train staff, participants, and volunteers on job duties, responsibilities, and procedures.
- Lead by example in modeling the correct behavior for engaging with customers and processing donations.
- Create staff and volunteer schedules in scheduling software.
- Open/close and run the store without assistance from the store manager.
- Lead team members in completing projects and redirect team members as needed.
- Understand the Square POS system to run sales reports, manage the customer loyalty program, and offer technical support for staff running the registers.
- Know what to do in emergency situations
- Support the store manager in administrative tasks such as ordering supplies, running payroll, counting cash drawers, creating deposit slips, reconciling cash drawers once a week and other tasks.
- Cultivate and exemplify the teamwork culture of Worthwhile.
- Resolve customer concerns in a professional and timely manner.
- Other duties as assigned.
Job Requirements
- Proficient in using the Google Suite, Microsoft Word & Microsoft Excel
- Familiarity with Square POS, and Homebase systems are preferred.
- Professional behavior and communication, both written and oral.
- Ability to lift 25 lbs. or more.
- Ability to stand for extended periods of time.
- Strong leadership and relational skills
- Must have a flexible work schedule, including Saturdays.
- Maintain 40 hours a week, additional if needed.
Knowledge, Skills, & Experience Required:
- High School Diploma/College Degree preferred
- At least 2 years of Management experience.
- 2 - 5 years retail experience.
Why Join Us?
- Be part of a meaningful mission helping survivors of human trafficking
- Collaborative and supportive team culture
- Opportunity for growth and hands-on leadership experience
- Employee discounts and additional store perks
To Apply:
Submit your resume to and fill out the .
Join Worthwhile and make a difference—every sale supports hope and healing.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- Customer service: 3 years (Required)
Work Location: In person
Salary : $20