What are the responsibilities and job description for the Assistant Store Manager position at The Princeton University Store?
Position Overview
The Princeton University Store has proudly served our community since 1905. As we evolve into a modern, omni-channel retail destination, we are seeking an innovative and customer-focused Assistant Store Manager. This role is ideal for a recent college graduate or an experienced retail supervisor who is ready to learn, lead, and contribute to our integrated operations—both in-store and online.
Key Responsibilities
Leadership & Daily Operations:
- Act as the key operational leader in the absence of the Store Manager.
- Perform opening and closing procedures and ensure robust cash wrap controls.
- Delegate daily tasks effectively, setting clear expectations for instore and ecommerce teams.
- Customer Experience & OmniChannel Integration:
- Deliver exceptional, consistent customer service across all channels by greeting guests, understanding their needs, and providing expert assistance.
- Support initiatives that integrate digital and physical shopping experiences.
- Act as a brand ambassador by sharing coop membership benefits and ensuring customers are informed about exclusive offers.
Reporting & Communication:
- Run and analyze daily/weekly performance reports, offering insights to improve both instore and online operations.
- Communicate daily updates effectively through both written and verbal channels, leveraging Microsoft Teams and other collaboration tools.
Team Support & Conflict Resolution:
- Provide strong team leadership and coaching, supporting the development of both new and experienced associates.
- Resolve staff and customer issues with professionalism and empathy, fostering a positive, customercentric environment.
Operational & Merchandising Collaboration:
- Assist Operations, merchants and visual merchandising on longterm projects, gaining exposure to the full merchandising cycle—from instore displays to digital presentation.
- Maintain sales floor standards through efficient stock management and merchandising that aligns with weekly/monthly promotions.
Technical & E-Commerce Proficiency:
- Support ecommerce initiatives by ensuring product data, imagery, and descriptions are accurate and engaging.
- Adapt to new technologies and systems as the store continues its digital transformation.
Qualifications
- Bachelor’s degree preferred, with 13 years of mall or specialty storebased retail and customer service experience.
- Demonstrated reliability and strong leadership skills.
- Proficiency with Microsoft Office; familiarity with omnichannel retail systems (e.g., POS, inventory management, ecommerce platforms) is a plus.
- Excellent interpersonal, communication, and problemsolving skills.
- A proactive mindset with the ability to thrive in a fastpaced, evolving retail environment.