What are the responsibilities and job description for the Service Coordinator position at Worth and Company, Inc.?
Job Title: Service Coordinator
Pay: $20-30 (based on experience)
Full -Time Permanent Position
Location: ONSITE- Pipersville, PA
We’re looking for a dedicated and compassionate Service Coordinator to support our Mechanical Service divisions and field technicians. This role is essential in ensuring smooth operations, timely communication, and excellent customer service.
Key Responsibilities:
- Answer incoming service calls and enter details into the system
- Maintain and update the dispatch board
- Coordinate scheduling of service calls with technicians and customers
- Provide customers with updates on service status and technician ETA
- Review and organize incoming technician paperwork
- Prepare work orders for billing
- Manage ordering and tracking of parts, materials, equipment, and rentals
- Collaborate with other divisions to coordinate warranty work
- Track and manage service contract renewals and related reports
- Enter and maintain initial customer information in the system
- Maintain service database and generate reports as needed
Experience
- Must have HVAC experience – prior experience working for an HVAC company or in a related environment is valuable. Familiarity with HVAC service processes, terminology, and customer interactions is a plus.
- Proficient computer skills, especially in Microsoft Office Suite
- Experience in XOI, Vista, and document manipulation desirable
- Experience in Accounts Payable desirable Strong organizational skills with the ability to manage multiple priorities
- Passion for customer service
- High school diploma or GED required
- Previous experience in a similar role is preferred
Benefits:
- Health, Dental, and Vision Insurance
- Employer Paid Short- and Long-Term Disability
- Employer Paid Life Insurance Policy up to $50,000
- 401(k) Matching Program
- Referral Bonus Program
- Paid Time Off & Holidays
Join Worth & Company, a leading General and Specialty Contractor since 1983. Our core belief in “standing together strong as an extraordinary team” has made us a respected name across 13 states. We’re looking for talented individuals to join our team of over 600 employees, where you’ll experience a positive company culture, cutting-edge technology, and a strong focus on safety. With expertise in mechanical (HVAC/Plumbing) construction, design/build projects, and industrial construction, we offer a dynamic and rewarding work environment. At Worth & Company, you’ll enjoy competitive salaries, a paid HSA plan, exciting company events, an Employee Stock Ownership Program, and a matching 401k. We are proud to prioritize diversity and inclusion, ensuring that everyone feels valued and appreciated. If you’re ready to be part of a team that supports your growth and success, we’d love to hear from you!
**Compensation is based on experience and may be adjusted accordingly. **
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $20 - $30