What are the responsibilities and job description for the Logistics Coordinator position at Worldwide Logistics Group?
Worldwide Logistics Inc., is looking for a Logistics Coordinator to join our domestic team! This role is ideal for someone who is detail-oriented, thrives in a fast-paced environment,
and is passionate about providing excellent customer service. As a Logistics Coordinator, you’ll play a key part in supporting daily operations and building strong customer relationships.
Key Responsibilities:
- Provide exceptional customer service by anticipating client needs, responding to inquiries, and keeping clients informed throughout the shipment process.
- Generate competitive transportation quotes by working closely with our Carrier Sales Representatives and utilizing our TMS for LTL pricing.
- Coordinate shipment bookings:
- Book LTL shipments directly in the TMS.
- For dedicated and other service types, coordinate with the CSR team.
- Ensure accuracy in shipment details, documentation, and billing to maintain service quality and customer satisfaction.
- Track and monitor shipments in coordination with the support team, proactively addressing any delays or issues.
- Maintain consistent customer communication and conduct regular follow-ups with both current and past clients.
- Schedule and arrange pickups and deliveries, including appointments where needed, with clear documentation.
- Review and ensure accurate billing and documentation, invoicing customers in a timely manner.
- Manage multiple priorities efficiently while staying organized and meeting deadlines.
- Continuously seek process improvements, demonstrate strong attention to detail, and take initiative to enhance service performance.
Who We're Looking For:
- A motivated team player with strong communication and organizational skills.
- Someone who can manage multiple tasks with precision and consistency.
- A proactive problem-solver who is committed to delivering outstanding customer service.
Preferred Skills:
- Freight brokerage experience
- Experience with DAT
- Track and trace of steamship lines
- College Degree
What you’ll get in return:
- Competitive base salary
- Medical, dental and vision insurance for employees
- 401K Program to help you invest into your future
- Flexible vacation time to promote a healthy work-life balance
Hybrid - required 3 days in office (no exceptions)