What are the responsibilities and job description for the Passenger Service Agent position at Worldwide Flight Services?
Date: Mar 15, 2023
Location: Newark, New Jersey, US
Company: Worldwide Flight Services, Inc.
Join our team at Worldwide Flight Services as a Passenger Service Agent at Newark Liberty international Airport
Starting Pay: $18 $4.60 ($22.60/h)
- WFS EWR hourly workers receive an additional $4.60/h per Healthy Terminals Act of New Jersey (S989) with base rate of $18/h, which makes starting rate of $22.60/h.
Responsibilities include (but not limited to):
- Performs passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, checking baggage
- Performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers
- Checks passengers for correct travel documents and ticket validity
- Performs lost and found activities, tracing procedures and search and returns of found articles
- Prepares and maintains required records and reports of lost and found activities
- Prepare receiving of airfreight shipments, establishes acceptability, determines routing, classifies, transfer manifest drayage documents and various domestic and international forms.
- Maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers
Required Skills:
- Ability to work weekends (i.e. Friday, Saturday, Sunday), holidays, and days off.
- Ability to speak and be understood in giving directions/information to passengers.
- Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
- Must have ability to work under pressure
- Ability to count money.
- Ability to judge distance.
- Ability to lift up to 70 pounds (31.9kg).
- Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight-hour shift.
- Ability to stand and walk for an eight-hour shift.
Required Experience:
- High school diploma or equivalent preferred.
- Computer experiences necessary.
- Demonstrates qualities of leadership, initiative, and judgment.
- Excellent interpersonal and communication skills required.
- Must be able to read, write, speak and understand the English language. May be necessary to speak other language(s), in addition to English.
Salary : $18 - $23