What are the responsibilities and job description for the Strategic Account Manager, Cruise Partners position at WorldVia?
The Strategic Account Manager, Cruise Partners owns WorldVia's top-tier cruise-line relationships. This role is the single point of contact for each cruise-line partner, replacing today's pattern of requests across multiple staff. The manager leads contract renewals, amendments, and co-op marketing negotiations, keeping cruise-side deals moving with clear, consistent ownership.
- Own the relationship strategy and day-to-day management for WorldVia's top-tier cruise-line partners.
- Lead contract renewals and amendments with cruise suppliers, including coordinating internal sign-off and legal review.
- Negotiate co-op marketing agreements and funding commitments with cruise-line partners.
- Serve as the single point of contact for each strategic cruise-line account including; Conducting periodic business and marketing reviews with these partners to ensure WorldVia is aligned with their strategic focus in an effort to maximize revenue.
- Formulate an annual Marketing and Events plan and ensure execution of same with Events and Marketing teams.
- Track every open cruise-line negotiation, dispute, or ask (contract, marketing, booking-transfer, or otherwise) and drive it to resolution.
- Coordinate with the Group Cruise Sales Manager to ensure group strategy and account-level relationship strategy stay aligned.
- Ability to travel up to 30%.
Qualifications
- Experience in the travel industry is a must have for this role.
- 5 years of experience in partner relations, account management, or supplier negotiation within the cruise or broader travel industry.
- Established relationships with, or demonstrated ability to build relationships with, major cruise-line group and sales desks.
- Demonstrated experience negotiating contracts and co-op marketing agreements.
- Strong organizational skills; able to manage several concurrent, high-value negotiations without letting any one thread go stale.
- Strong written and verbal communication skills; able to represent partner needs credibly in front of senior leadership.
What We Offer
- Competitive salary and performance-based bonuses
- Employer-Sponsored Medical and Dental Insurance with Employee Contribution
- Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
- Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
- 401k with up to 4% Company Match
- Paid Time Off Company Holidays
- Additional Time Off for Your Birthday and Work Anniversary
- Discount Travel Program
- Opportunities for professional development and career growth
- Travel industry perks and discounts
- Collaborative and innovative work environment
Equal Opportunity & E-Verify Statement
WorldVia is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.
WorldVia participates in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.