IT Help Desk Associate

TITLE: IT Help Desk Associate

POSITION TYPE: Full Time

LOCATION: Frisco, TX

ABOUT WorldLink

:
WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and gro

w.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learni

ng.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for

you.
For more information about our craft, visit https://worldlink-us.

com .
WHO we’re lookin

g for:
We are looking for an IT Help Desk Associate whose primary responsibility includes end-user support, high level systems maintenance to ensure security integrity, system upgrades, and infrastructure support of information technology used. Ensuring end users have the functional tools they need to stay productive through timely support with exceptional customer s

ervice.
Role and Responsib

ilities:
IT

• Support:Documenting diagnostic procedures and solutions in ticketing systems to track and manage support
• requests.Troubleshooting and resolving technical issues with computers, software, and hardware, either remotely or i
• n person.Installing, configuring, and maintaining software and hardware, including operating systems and enterprise appl
• ications.Managing network configurations and assisting with connectivit
• y issues.Utilize scripting and methods for Report Ge
• neration.Assist with employee onboarding by setting up workstations, configuring software, and managing IT i
• nventory.Assist with employee termination pr
• ocedures.Providing user training and guidance on new software, hardware, or IT
• policies.Escalating complex issues to IT Director when n

ecessary.Facilities

• Support:Provide assistance to meet facility requ
• irements.Coordination of facility con
• tractors.Assist in the setup of desks and other work envi
• ronments.Ensure maintenance schedules

are met.Required Experience and E

• ducation:2 years of related experience p
• referred.Bachelor’s Degree in Information Systems or equivalent ex
• perience.Experience in the field or in a related area is
• helpful.Has knowledge of commonly used concepts, practices, and procedures within a particul
• ar field.Strong proficiency in Python and modern scripting frameworks to engineer automated pipelines and end-to-end API integrations is p
• referred.Industry Certifications such as MCSE, MCP, A or N is