What are the responsibilities and job description for the Customer Service Representative position at World Truck Towing & Recovery, Inc.?
Join Our Team – Customer Service Role with Full Training Provided!
Customer Service Representative – World Truck Towing & Recovery
📍 Location: 4970 Park Avenue West, Seville, Ohio 44256
🕒 Job Type: Full-Time / Part-Time
💵 Salary: Competitive, based on experience
📅 Schedule: Multiple shifts available
About Us
World Truck Towing & Recovery is a fast-paced, customer-first company providing 24/7 roadside and heavy-duty towing services. When someone’s day takes a turn, we’re the call that gets them back on track. We’re growing—and we need dependable, friendly voices to answer those calls.
What You’ll Do
This is a customer service position—no towing experience required. We’ll train you!
You’ll be the first point of contact for customers needing help. Your job is to:
- Answer incoming calls and ask a set of simple, guided questions
- Dispatch towing services quickly and accurately
- Provide updates on service status and estimated arrival times
- Coordinate with drivers and keep customers informed
- Handle billing, scheduling, and basic administrative tasks
What We’re Looking For
- High school diploma or equivalent
- Previous customer service experience preferred (but not required)
- Strong communication and multitasking skills
- Calm, patient, and professional under pressure
- Basic computer skills (dispatch software experience is a plus)
Why You’ll Love Working Here
- Paid training – We’ll teach you everything you need to know
- Flexible scheduling – We’re hiring for all shifts
- Supportive team – You’ll be part of a crew that’s got your back
- Growth opportunities – We promote from within
- Comprehensive benefits including:
- Paid holidays and PTO
- Overtime pay
- 401(k) with company match
- Supplemental insurance (disability, life, accident)
- Health Savings Account contributions
- Proactive Health Management Plan with telemedicine, health coaching, and more
