Member Services Coordinator

About World 50 Group

World 50 Group comprises private peer communities that empower CEOs and C-level executives from globally esteemed organizations to discover groundbreaking ideas, share invaluable experiences, and cultivate meaningful relationships. The busiest officer-level executives and their most promising future leaders trust World 50 Group to facilitate collaboration, conversation, and counsel on the topics most crucial to leading, redefining, and growing modern enterprises. Membership is by invitation only.

Our purpose is to accelerate the success of our members and their organizations. It comprises highly curious associates who consider it a privilege to help leaders stay ahead.

The Opportunity 

The Member Services Coordinator plays a critical role in supporting the teams responsible for providing the ultimate member experience across multiple World 50 Group communities. This role is the foundation of the Memberships team. As an MS coordinator, you would concurrently manage a range of tasks—from ensuring accurate member intel is captured in our CRM system to assisting with high touch, detailed group-related projects. Your attention to detail will ensure our members receive personalized service with exceptional care. 

Member Services Coordinators receive training and support to continually expand their skills. As you master the intricacies of the role, you'll have the opportunity to transition into a dedicated partnership with a single membership community, collaborating closely with the Group Leader to enrich the member experience. If you want to play a role in shaping member experiences, grow your career, and become an essential part of our mission—the World 50 Memberships Team might be for you.

Key Responsibilities 

• Work closely with World 50 communities on the execution of all membership activities
• Create and maintain accurate member information in Salesforce that shapes members' experiences.
• Manage special projects and research related to membership communities
• Draft emails and information to be sent to members
• Assist with coordinating event details and logistics, such as name cards, member intel, bios, etc.
• Help Member Services Associates with the preparation and follow-up for member interactions, including but not limited to pre-call research, call notes, check-in meetings, and data input into Salesforce 

Key Qualifications & Proficiencies

• Bachelor's Degree and 0-4 years of related experience
• Highly organized, creative, and attentive to detail
• Able to manage, prioritize, and complete multiple projects simultaneously
• Flexibility to accommodate different situations and temperaments
• Ability to interact with C-suite executives with confidence
• Strong work ethic and willingness to take ownership of wide-ranging responsibilities
• Solid computer and analytical skills
• Persistence, resourcefulness, drive, and the ability to work proactively and independently
• Excellent communication skills, both interpersonal and written
• The highest standards for quality and service
• Curiosity and a growth mindset

Work Environment and Physical Demands

While performing the responsibilities of this position, reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this role. The associate is occasionally required to travel.

Conclusion

This position description is intended to convey information essential to understanding the scope of the position, and it is not intended to be a comprehensive list of skills, efforts, duties, responsibilities or working conditions associated with this position.

World 50, Inc. is an Equal Employment Opportunity/Affirmative Action Employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. World 50 also maintains a Drug-Free Workplace