What are the responsibilities and job description for the Subscriber Relations Representative position at WorkSource Oregon?
JOB SUMMARY
Our organization provides technology, tools, and services that help real estate professionals access and share property information, manage listings, and support their day-to-day business. Our subscribers include Realtors, real estate agents, brokers, and other individuals and organizations that use our products and services.
The Subscriber Relations Representative (SRR) helps subscribers learn and make the most of these tools and services. The role focuses on providing training, answering questions, troubleshooting issues, and building strong relationships with the people who use our products and services.
Based in our Hood River office, this position provides an opportunity to take ownership of subscriber support in the local area while working independently and staying connected with the broader team.
No prior industry or product experience is required. Training is provided to help you learn our systems, products, and processes and become confident in the role.
JOB DUTIES
*Provide training on software, integrated products, and the lockbox system at company offices and subscriber locations; prepare and maintain the materials and equipment needed for training.
*Answer questions and provide first-level assistance with software, products, and equipment by phone, chat, and in person; assist with the Help Desk and chat support as needed.
*Provide backup assistance to Customer Service Representatives, respond to subscriber requests, and maintain proficiency with the CRM and other systems used to document subscriber interactions.
*Support quarterly billing and payment processing by assisting the Payment Assistance team and following established procedures for handling and documenting payments.
*Maintain accurate records of subscriber interactions, issues, and requests, and communicate or follow up with the appropriate teams as needed.
*Reliable transportation is required to attend meetings, trainings, and other work-related activities as needed.
HOURS
Full-time; Monday - Friday
PAY
*$19.23 to $26.44 per hour
LOCATION
Hood River, OR (In-Person)
PRIORITY OF SERVICE
The Jobs for Veterans Act affords priority of service to covered Veterans and eligible spouses over non-covered persons for the receipt of employment, training, and placement services.
HOW TO APPLY
This is a confidential job listing. WorkSource Oregon is pre-screening applicants on behalf of the employer. Only qualified applicants will be referred to apply. Employer name will be provided after referral.
An active iMatchSkills® profile is required. To be considered:
1. Obtain a Job Seeker ID through iMatchSkills.org.
This will be required for Step 2.
2. Email your resume to susana.m.flores@employ.oregon.gov.
Subject Line: Job Seeker ID: [Your ID Here] - Job ID: [4576471]
Salary : $19 - $26