What are the responsibilities and job description for the Community Advocate - Energy position at Worksource Oregon?
Required:
* Valid Driver's license, access to reliable transportation with proof of current auto insurance
* Pre-employment criminal background check
* High School Diploma or equivalent
* Express ideas and information concisely, accurately and in a way that is easily understood
* Proficient in executing data entry tasks and word processing
* Strong working knowledge of Microsoft Office 365
Preferred:
* Bilingual (English/Spanish)
Summary:
This position supports the team in a variety of tasks and projects. Their skills and professionalism enhance the efficiency and accuracy of our organization through quick and thorough completion of assigned duties and special projects.
Program Specific Duties Include:
* Provide assistance with completion of energy assistance applications as requested by callers or visitors
* Complete verification of presence of all required documentation for energy assistance applications
* Provide energy assistance application status updates to callers, visitors or community members
* Provide outgoing mail support to the Energy Assistance and Representative Payee teams
General Duties Include:
* Maintain confidentiality
* Provide high level customer service which is trauma informed and applicant centric
* Maintain awareness of program eligibility requirements/guidelines
* Uphold compliance with program guidelines/requirements
* Advocate for program participants in an effective and timely manner
* Deescalate callers, visitors, applicants, program participants, community partners and/or team members
* Assess and communicate services in plain language
* Attend all team meetings/events/trainings
* Maintain a clean and safe environment
* Maintain office supplies and equipment
* Travel to various locations
* Delivery of basic messaging
* Ensure Resource Hub is covered during lobby hours
* Help with outreach events
* Serve as the primary point of contact for visitors and callers
* Answer phones, call back voicemails, distribute faxes and emails
* Provide accurate information and referrals to other organizations
* Provide general office support
* Accurate review of application forms received in person, drop box, fax, email, or mail for completeness
* Schedule appointments for team members
* Assist with special events/programs
*** The Jobs for Veterans Act affords priority of service to covered veterans and eligible spouses over non-covered persons for the receipt of employment, training, and placement services. ***
Pay: From $18.00 per hour
Education:
- High school or equivalent (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $18