Front Desk Sales Associate

Job Summary: The Front Desk Associate is the first point of contact for clients, playing a crucial role in delivering an exceptional studio experience. This position ensures a welcoming atmosphere, assists with daily operations, and helps maintain a clean and professional environment. By engaging with clients and supporting the studio’s community, the Front Desk Associate contributes to client retention and membership growth.

Role Goals

• Provide a warm, professional, and efficient check-in experience for all clients.
• Maintain studio cleanliness and organization, ensuring a welcoming environment.
• Support client retention by fostering positive relationships and celebrating milestones.
• Assist in resolving client concerns with professionalism and empathy.
• Effectively support the Studio Manager in daily tasks and operational needs.
• Promote membership conversions through positive engagement and education on studio offerings.

Key Responsibilities

• Open and close the studio according to studio procedures.
• Greet and check in clients, ensuring a seamless and friendly experience.
• Maintain cleanliness and organization of the front desk, studio, and common areas.
• Manage laundry duties, including washing and folding towels.
• Set up and organize the 105-degree heated room between classes, which entails setting up instructor's desired props for 40 clients, moving mats, and sanitizing props, mats, and high-touch areas.
• Address and resolve client inquiries, concerns, and complaints in a timely and professional manner.
• Assist in studio promotions, special events, and milestone celebrations for clients.
• Uphold studio policies and guidelines to ensure a safe and professional environment.

Skills & Competencies

• Strong customer service and interpersonal skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Positive attitude and ability to build relationships with clients.
• Problem-solving skills with the ability to handle client concerns professionally.
• Basic proficiency in using scheduling and payment systems (training provided).
• Team-oriented with a proactive and self-motivated approach.

Experience & Qualifications

• Prior customer service or front desk experience preferred.
• Experience in a fitness, wellness, or hospitality setting is a plus.
• Ability to work early mornings, evenings, weekends, and holidays as needed.
• Basic knowledge of studio operations and Pilates (or a willingness to learn).
• Open availability preferred.

Why Join Us?

• Be part of a welcoming and community-driven environment.
• Opportunities for growth within the studio.
• Discounted studio classes.
• Work in a positive and wellness-focused atmosphere.

Pay: $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Are you at least 18 years of age?
• Are you available early mornings, evenings, weekends, and holidays as needed?
• Are you comfortable in a fast-paced environment, moving and sanitizing fitness equipment in a 105-degree room?
• Do you have any studio-based experience?
• If hired, when are you available to start?

Work Location: In person

Salary : $18