Position Summary
Under the direct supervision of the Talent Acquisition Manager, welcomes and greats team members, applicants, and the public visiting the Human Resources Department. Provides reception services, answers basic questions, and performs basic administration tasks. Maintains confidentiality of all privileged information.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities
Maintains a professional image of the Human Resources Department (HR) as the first point of contact for internal and external guests Welcomes and greets all guests respectfully and professionally Uses professional phone etiquette to answer, screen, and forward incoming phone calls Takes and delivers messages when necessary Manages incoming and outgoing mail and packages; routes all mail to the appropriate HR team member Maintains an inventory of all HR office supplies and orders replacement supplies as needed Manages the usage of the HR Conference Room by coordinating and updating a calendar with bookings and availability for meetings Ensures the common areas of HR are continuously kept clean, welcoming, and professional Schedules meetings, appointments, and department events for HR team members and leadership as requested Refers questions or concerns requiring policy interpretation to specialized HR team members, as appropriate Inputs and retrieves alphabetical and numerical information in prescribed format, utilizing knowledge of various computer software packages Extracts and releases information according to specified criteria and in strict compliance with established policies, procedures, and/or regulations Ensures strict confidentiality of all HR documents and records Contributes to a team effort and accomplishes related results as required Performs other duties as required
Minimum Qualifications
Education And Experience
High School Diploma or GED plus six (6) months of front desk or receptionist experience; experience in a Human Resources department preferred. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license, and include the following:
Knowledge, Abilities, Skills, And Certifications
Ability to handle multiple tasks and meet deadlines Knowledge of modern office practices, procedures, and equipment Knowledge of business English, proper spelling, grammar, and punctuation Ability to communicate, read, and write clearly in basic English Ability to demonstrate outstanding guest service at all times Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members at all levels Ability to maintain strict confidentiality Ability to represent the Human Resources department in a professional manner Ability to carry out instructions furnished in verbal or written format Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Outlook, and PowerPoint
Physical Demands
While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.
Work Environment
Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays, and/or weekend work may be required. Extended hours and irregular shifts may also be required.
