What are the responsibilities and job description for the Front Desk Associate position at Workout Anytime - Wesson?
Responsibilities include:
- Greet members and guests
- Tour prospective members
- Sell memberships
- Provide security and control to the front door area
- Check members into the gym using the proper check-in procedures.
- Monitor check-ins to identify delinquent accounts
- Register guests into the gym using proper registration procedures.
- Develop & maintain prospect lead generation through walk-ins, incoming calls, outside cold calls, referrals and business-to-business (B2B) contacts
- Maintain a prospect lead follow-up system
- Ensure guests and appointments are directed to the proper fitness consultant in a prompt, professional manner.
- Answer phone in a professional and courteous manner and uses proper phone greeting techniques.
- Address caller's requests and/or takes appropriate messages.
- Follow up on telephone inquiries.
- Deal with member requests, inquiries and concerns.
- Maintain neat appearance
- Clean & maintain the front desk, gym floor and locker rooms according to Company standards.
- Responsible for gym walk-thru as designated in walk-thru logs
- Follow proper opening and closing procedures as assigned.
- Log all maintenance concerns that are reported.
- Perform other duties as directed by the Membership Director (Club Manager) and Regional or General Manager.
Qualifications & Requirements:
- High school diploma required.
- Excellent customer service and communication skills.
- Computer skills are required
- Have an outgoing, fun personality
- Be able to multi-task
- Exhibit professional grooming standards
- Be available to work weekends.
- Have reliable transportation
- Live in the area
Potential employees availability must be flexible to club's needs.
Mornings 9:00am - 3:00pm;
Evenings 3:00pm - 8:00pm (or 9:00pm)
Saturdays 9:00pm - 4:00pm
Sundays 12:00pm - 5:00pm
