What are the responsibilities and job description for the Client Services Program Coordinator position at Working Wardrobes?
At Working Wardrobes, we help people overcome barriers to gainful employment.
Working Wardrobes is an established nonprofit known throughout Southern CA as the premier provider of workforce readiness services. Niche services include individualized employment plans, career development, workshops, and professional wardrobe.
Imagine yourself having a direct, positive impact on the lives of people in our community as they overcome extraordinary barriers so they can achieve a meaningful and productive livelihood.
Full-Time Client Services Program Coordinator in Brea | Be the welcoming guide within our partner-hosted Wardrobe Center.
Location: WW Wardrobe Center at OC Workforce Solutions – Brea, CA
Pay: $24 per hour | Full-Time, Non-Exempt
Schedule: Monday–Friday, 9:00 AM–6:00 PM
Reports To: Career Development Manager
Travel: Approximately 15% local travel by car (mileage reimbursement available)
Work Setting: In-person only
About the Role
The Client Services Program Coordinator serves as the primary on-site representative for Working Wardrobes within our partner-hosted Wardrobe Center at OC Workforce Solutions in Brea. Operating within a shared community facility, this role ensures clients experience a welcoming, organized, and professional journey through our wardrobe and career readiness services.
Working closely with the Assistant Wardrobe Center Manager, volunteer Personal Stylists, and Workforce Center partners, this position coordinates daily client flow, scheduling, workshops, and special events—bringing clarity, calm, and confidence to every client interaction.
What You'll Do
Client Experience & On-Site Coordination
- Welcome and guide clients through the Working Wardrobes Wardrobe Center within the partner facility.
- Conduct client screenings, schedule appointments, and complete reminder outreach.
- Serve as liaison to volunteer Personal Stylists, including onboarding support and schedule coordination.
- Support client navigation in a shared facility environment in partnership with OC Workforce Solutions staff.
Scheduling, Events & Partner Coordination
- Coordinate client appointments, workshops, and special events with Workforce Center teams and Career Development leadership.
- Prepare workshop materials, sign-in sheets, and room setups.
- Arrange and support virtual sessions using Zoom, Teams, or similar platforms.
- Communicate with community agencies and partner organizations regarding referrals and services.
Administrative Support & Data Integrity
- Manage incoming calls, correspondence, data entry, and maintenance of accurate client and program records.
- Track referrals, participation, and reporting across organizational systems.
- Order supplies, maintain organized program areas, and support continuous improvement efforts.
- Participate in staff meetings, trainings, and special projects as assigned.
What Sets You Up for Success
- At least 1 year of administrative or client-facing experience in a professional environment.
- Strong interpersonal skills with a calm, service-oriented, and adaptable approach.
- Excellent written and verbal communication skills.
- Highly organized with strong time-management and multitasking abilities.
- Proficiency with Microsoft Office and web-based video platforms (Zoom, Teams, etc.).
- Valid California Driver's License with reliable transportation.
Preferred Qualifications
- Bilingual in English and Spanish.
- Experience working with public assistance recipients, low-income job seekers, veterans, or justice-impacted individuals.
Physical & Scheduling Requirements
- Ability to sit or stand for extended periods.
- Ability to move throughout a shared facility to greet clients and access materials.
- Ability to lift and move supplies up to 25 lbs.
- Ability to operate standard office equipment.
Why Working Wardrobes?
As our on-site representative within a partner-hosted center, you help ensure that Working Wardrobes is experienced as a trusted, compassionate, and professional presence—creating moments of dignity and confidence for every client we serve.
Apply today and help create first impressions that change lives.
The pay range for this role is:
USD per hour(WW Wardrobe Center at OC Workforce Solutions)
Salary : $24