Human Resources Assistant

Title: HR Assistant II

Industry: Beauty

Location: Tampa, Florida

Duration: 3 months

Responsibilities

• Serve as the first point of contact for employees and HR partners by providing exceptional customer service via phone and case management systems.
• Answer and route a high volume of inbound HR-related inquiries, resolving issues or directing employees to the appropriate resources.
• Document employee data changes, communications, and case activity with accuracy and attention to detail.
• Support payroll inquiries by partnering with the Payroll team to research issues and guide employees to the appropriate resolution.
• Process employee requests, including tuition reimbursement, employment verifications, and policy acknowledgements.
• Respond to questions regarding HR policies, procedures, and compliance while ensuring a positive employee experience.
• Maintain accurate records and performance metrics within case management systems.
• Perform additional administrative and operational support duties as assigned.

Qualifications

• Bachelor's degree required.
• 5 years of experience in a customer service, HR support, HR shared services, call center, or administrative support role.
• Strong customer service and communication skills with the ability to handle sensitive and confidential information.
• Excellent attention to detail, organizational skills, and critical thinking abilities.
• Experience supporting payroll inquiries or employee services is preferred.
• Proficiency with Microsoft Outlook, Teams, and Excel.
• Experience using case management and call management software; ServiceNow experience is strongly preferred.
• Spanish language proficiency is highly preferred.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.