What are the responsibilities and job description for the Customer Service Representative - Falfurrias position at Workforce Solutions Coastal Bend?
*This is a Work Experience (work-based learning) position available through Workforce Solutions Coastal Bend.
All candidates will be considered after program eligibility is determined.
Job Title: Customer Service Representative
FT/PT, 8am-8pm, Monday-Friday
Location: Falfurrias
Second Chance Employer: No
Pay Rate $12.00 an hour
Age: 17 Recruiter: O. Luna
Customer Service Representative Position
As a Customer Service Representative for our team, you’ll be the first person our customers come into contact with. On a typical day, you’ll answer questions, resolve complaints, and process orders and requests.
To succeed in this role, excellent communication skills are a must. You’ll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.
Customer Service Representative Responsibilities
- Maintain a professional and friendly attitude towards customers at all times
- Communicate with customers through various mediums, including in-person, phone, and web
- Build relationships with customers to ensure their satisfaction
- Provide prompt responses to customer inquiries and complaints, assisting to solve issues
- Maintain records of customer interactions, including sales, comments, and complaints
- Process orders and forms as needed
- Keep up-to-date on company offerings to ensure clients get the best products
Customer Service Representative Requirements
- [1 ] years of Customer Service Representative experience
- High school diploma preferred
- Proficient with computers and CRM software
- Excellent communication skills
- Superb customer service, time-management, and multitasking skills
- Must be a team player
- Must have flexible availability