Supportive Services for Veteran Families (SSVF) Healthcare Navigator

The Supportive Services for Veteran Families (SSVF) Healthcare Navigator will link Veterans experiencing or at risk for homelessness to medical care, behavioral health treatment, benefits, etc. focusing on those Veterans who may be disconnected from services and/or are struggling with active substance use, mental health disorders and/or chronic medical conditions. This position provides care coordination, case management, health education, etc., to ensure that Veterans are connected to the care, treatment and services that will lead to improved health outcomes and self-determination. This position must be familiar with harm reduction service delivery.

Responsibilities:
1. Work closely with the Veteran's primary care provider and members of the Veteran's assigned interdisciplinary treatment team and act as a liaison between SSVF and the VA and/or other medical providers to link and retrain Veterans in medical and behavioral health care and treatment.
2. Conduct comprehensive assessments, in collaboration with other interdisciplinary treatment team members and family members (as appropriate), to understand the Veteran's situation and barriers to care/treatment, and to create a Veteran centered care plan that outlines a Veteran's goals and objectives.
3. Act as a health coach by proactively supporting Veterans to optimize treatment interventions and outcomes through working to resolve concerns or questions about their treatment, medications, etc. and communicating their preferences in care and personal health-related goals to interdisciplinary treatment team members.
4. Coordinate referrals to the VA, community health clinics, and other programs to ensure access to health care and other services. Follow the care plan to facilitate adherence and collaborate with community providers to maximize the use of VA and community resources.
5. Link Veterans and family members to supportive services, which include, but are not limited to, housing, financial benefits, transportation, etc.
6. Develop a relationship with WI SOAR (SSI/SSDI Outreach, Access and Recovery) points of contact. Work closely with SOAR points of contact to assist SSVF Veterans in obtaining SSI/SSDI benefits
7. Serve as a subject matter expert on community resources related to the needs of Veterans and provide education to Veterans and their family on the available services.
8. Provide trainings to other team members on navigating the VA and community based services, including medical care, behavioral health care as well as other community based resources.
9. Consult regularly with other team members to appropriately assess and address the needs of the Veteran.

10. Respond to crisis situations and intervene when needed and alerted. Respond and follow up with event reports.
11. Ensure all data collection and documentation deadlines are adhered to.
12. Provide appointment accompaniment as needed and connect to telehealth as appropriate.
13. Other duties as assigned.

Qualifications:

· A bachelor’s degree in a human services-related field or a minimum of two years of related case management experience.

· Experience with Veteran population, mental illness and substance use disorders.

· Strong oral and written communication skills; ability to develop effective working relationships with clients, staff, and community partners; proficient in the use of Microsoft Office.

· Valid WI driver’s license, possess vehicle liability coverage, and have maintained a good driving record.

· Travel required between northern WI counties served by the grant.

The majority of case management is completed remotely so employee can work from home. Travel within the region assigned is required when there is a need to meet a participant in person or to perform outreach.

Criminal background check required. Full benefit package.

WRI is an equal opportunity employer and service provider.

Pay: $26.00 - $27.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in Rice Lake, WI 54868

Salary : $26 - $27