Systems Support Supervisor

JJob Title: Systems Support Supervisor – Warehouse Distribution Center

Reports To: IT Manager / Operations Manager

Location: Allentown Virginia

Position Summary:
The Systems Support Supervisor oversees and manages the IT systems and technology support within the warehouse distribution center. This role ensures that all warehouse management systems (WMS), hardware, software, and network infrastructure operate efficiently to support warehouse operations. The supervisor leads a team of systems support specialists, troubleshoots technical issues, implements system upgrades, and ensures compliance with corporate IT standards.

Key Responsibilities:

• Supervise and coordinate the day-to-day activities of the warehouse systems support team.
• Monitor, maintain, and troubleshoot warehouse management systems (WMS), inventory control systems, and other operational software.
• Ensure smooth operation of hardware including scanners, printers, servers, and network devices.
• Develop and implement system procedures, policies, and best practices to optimize operational efficiency.
• Provide training and guidance to warehouse staff on system usage and technology-related processes.
• Collaborate with IT, operations, and other departments to support new system rollouts, upgrades, and integrations.
• Maintain system security, backups, and disaster recovery processes.
• Track and report system issues, trends, and resolutions to senior management.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3–5 years of experience in IT support, preferably in a warehouse or distribution environment.
• Experience with warehouse management systems (WMS), ERP systems, and operational software.
• Strong knowledge of network infrastructure, servers, and hardware troubleshooting.
• Excellent problem-solving, leadership, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Physical Requirements:

• Ability to work in a warehouse environment, including lifting up to [X lbs] and standing for extended periods.
• Occasional on-call or after-hours support may be required.

Preferred Skills:

• Experience with data analysis, reporting tools, and system optimization.
• Knowledge of barcoding, RF scanners, and automated warehouse equipment.

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Job Types: Full-time, Contract, Permanent

Pay: $52,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Ability to Commute:

• Allentown, PA 18102 (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: In person

Salary : $52,000 - $55,000