L3 Support Tech Deskside

What you’ll be doing

• Infrastructure Operations
• Perform Pre‑Shift Checks across GALC, ICS, server, storage, and network infrastructure for 1st, 2nd, and weekend shifts.
• Provide Smart Hands support for server and network infrastructure (new installs, refreshes, break/fix).
• Support preventative maintenance for power and HVAC systems.
• Conduct weekly checks of plant floor network, data center, and telecom infrastructure.
• Perform monthly wireless network audits to identify interference and perform remediation.
• Monitor ANDON systems, GALC alerts, and network monitoring tools (PRTG, DNAC, etc.).
• Monitor Teams PMI chat for posted issues that may impact production.
• Network, Power, and Cabling Support
• Coordinate and manage installation and break/fix of network drops and power connections.
• Support CTASKs related to approved Change Requests.
• Perform Telecom Room inspections, reviewing power, temperature, and required daily checklists.
• Perform network and telecom maintenance, troubleshooting, switch installation, and port activations.
• Perform hardware comfort checks prior to asset moves, adds, or changes.
• Execute hot swap operations on mission‑critical equipment.
• Provide escalation support to L2 Production Support and assist with 1TS incidents.
• Support user administration and file/folder access requests.
• Perform inventory audits of IT equipment.
• Support configuration of R1 and Priority Service Restoration Bridges and assist with countermeasure implementation.
• Provide support for 4i services as required.
• Vendor & Site Coordination
• Escort external vendors throughout data centers, computer rooms, and production areas for installations and maintenance.
• Coordinate repairs and maintenance activities with external vendors and internal maintenance teams.
• Provide onsite presence for INCs or CTASKs requiring hands‑on troubleshooting or monitoring.
• Documentation & Compliance
• Create, organize, standardize, and maintain documentation for L3 processes and activities.
• Obtain review and approval from Toyota Senior Analysts for standardized work.
• Create and submit 1TS RFCs for L3-managed site activities.
• Support local and regional projects involving infrastructure and/or application deployments, refreshes, server rack configurations, and upgrades.
• Support system activities during planned non‑production times, including plant shutdowns.
• Incident Response & Monitoring
• Serve as first point of contact (POC) for production and L2 escalations.
• Monitor PMI chat, email, text, and infrastructure alerts (PRTG, SCOM Site Scan, Nagios, SYSMON, DNAC).
• Monitor 1TS for P1–P3 incidents and take appropriate action.
• Follow P1/P2 escalation procedures.
• Provide On‑Call support for L2 production, weekend activities, and ITS P1–P3 incidents.
• Provide onsite support for CTASKs or incidents requiring hands‑on troubleshooting or vendor engagement.
• Support planned non‑production activities such as plant shutdowns

Requirements:

• On premises Server admin experience - Windows and Linux
• Strong networking experience - Robots rely heavily on the network.
• Application-specific support - Basic application troubleshooting.
• Hands-on Cloud experience
• AMR Technologies (MIR, Autoguide, Omron, JBT, Creform, OTTO, AIUT/Aformic, Bastian Automation)
• Strong understanding of operating systems (Windows and Linux, application software, development and support processes, and end-user device support.
• Proficient understanding of the OSI layer, TCP/IP protocols and their use-cases.
• Network administration.
• Familiarity with cloud computing.
• Problem-solving skills.
• Analytical skills.
• Customer service experience.
• Excellent communication skills, written and verbal

Wage Range: $40-$50 an hour