What are the responsibilities and job description for the Service Advisor position at Wooster Power Equipment?
Service Advisor
Wooster, OH
Wooster Power Equipment is currently searching for a full-time Service Advisor to be the primary point of contact for customers seeking repair and maintenance for lawnmowers, tractors, and handheld OPE/Powersports. You will translate customer needs into technical work orders and manage the service lifecycle.
What can we offer YOU?
- Wage dependent on experience and skillset
- Simple IRA
- Flexible PTO
- Paid vacation after 1 year of employment (March-May no vacations unless approved)
- Uniforms, safety shoes and boots
- Store discounts
- Paid Holidays (New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas)
- Paid sick leave per company handbook
- Voluntary Benefits: Dental and Vision Insurance
Schedule:
- Monday-Friday
- 8:30am-5:00pm
- Must work every other weekend
- Flexible adjusting work hours as needed
Qualifications:
- Experience in service advising or small engine repair highly preferred- willing to train qualified applicant
- Proficiency with Dealer Management Systems (DMS) or software systems
- Ability to lift up to 75lbs. to assist with equipment loading/unloading
- Communication skills
- Ability to work in a fast-paced environment
Responsibilities:
- Greet customers, perform initial visual inspections, and document specific equipment issues (e.g., engine surging or deck vibration)
- Schedule repairs and coordinate with technicians to meet deadlines
- Work with employees to solve technical issues between distributors and technicians
- Write warranty repairs and describe why the warranty situation happened and needs to be solved
- Build estimates for parts and labor; suggest preventative maintenance
- Update customers on repair status and explain technical repairs
- Assist the sales and parts department as needed with customer service and sales transactions as needed- answer phones and direct calls/messages
- Schedule pickup and delivery for the service department and delivery of new equipment
- Perform all other duties as assigned
Does this sound like the position for you? Apply with a current resume today!
At Wooster Power Equipment, Inc., our goal is to provide our customers with the finest power equipment available at a fair price backed by expert parts and service support.
Benefits:
- Paid time off
- Flexible schedule
- Vision insurance
- Dental insurance
Job Type: fulltime
Schedule:
- Monday to Friday
- Weekend availability
Education: No education required
Work location: On-site