What are the responsibilities and job description for the Analyst, Systems position at Wooster Community Hospital?
WOOSTER COMMUNITY HOSPITAL JOB DESCRIPTION
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Systems Analyst
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MAIN FUNCTION:
The Systems Analyst supports the implementation, optimization, and maintenance of the Meditech EHR, leveraging experience building and implementing various Meditech modules. Provides support for new initiatives and maintains systems to enhance patient care, increase operational efficiency, and ensure regulatory compliance. Participates in work groups to identify and employ technical and application initiatives for best practices and enhanced healthcare operations in alignment with WCH’s mission and organizational objectives. Responsible for researching, planning, coordinating and recommending software and system choices to meet business requirements. The analyst plays a vital role in developing and optimizing systems and workflows to achieve high functionality and end user satisfaction. Works collaboratively with the Information Systems department, as well as all other departments in the organization. Provides hands-on training as needed. Participates in Meditech module/application testing and implementation for the organization, including release upgrades, system optimizations and process improvement activities. Provides support for systems interoperability via hl7, scripting and other methodologies as suited to meet application needs.
RESPONSIBLE TO: Director of Information Systems
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MUST HAVE REQUIREMENTS:
- Associate’s degree in a medically or IT relevant field with two or more years of Information Systems experience
- Project management experience with hands-on implementation of complex projects
- Attention to detail and accuracy
- Strong ability to work on and prioritize multiple, concurrent projects while meeting aggressive deadlines in a fast-paced environment.
- Ability to facilitate and design workflow processes.
- Ability to work independently as well as collaboratively with little supervision.
- Flexible and able to adjust and reprioritize as needed to meet patient care, business operations and various system demands.trev
- Strong analytical and problem resolution skills, organizational skills, and ability to analyze business problems and opportunities
- Excellent communication, customer service, project management, and team building skills
- Experience in Microsoft Office Applications (Word, Excel, PowerPoint, etc.)
- No written disciplinary action within the last 12 months.
PREFERRED ATTRIBUTES:
- Bachelor’s degree preferred.
- Experience in Meditech Revenue Cycle modules
- Knowledge of and experience with programming language concepts, macros, rule building, attributes, etc.
- Experience with EHR/Practice Management data extraction and data analysis etc.
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Position Expectations: All expectations detailed below are considered ADA Essential
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Communication
- Maintains awareness of verbal / non-verbal communication in interactions with staff, other departments, customers, physicians, patients and families
- Collaborates and communicates effectively and positively with all members of the IS Staff and health care team.
- Demonstrates empathy and understanding in communication of issues with customers.
- Utilizes AIDET (Acknowledge, Introduce, Duration, Expectations, Thank You) strategies to foster positive communication
- Properly utilize chain of command for all issues beyond capability and properly utilizes chain of command in all interactions
- Maintains patient and staff confidentiality in all communication interactions: written, verbal, electronic and digital
- Maintains documentation and logs to ensure that accurate information is available to staff and customers
- Able to interview customer to collect necessary information about problem and lead user through troubleshooting processes.
- Communicate with software vendors (MEDITECH, Medisolv, etc.) for opening service or enhancement requests and for troubleshooting assistance.
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Operations:
- Systems Analysis: Ability to analyze processes, systems, etc., and effectively plan work tasks and strategies.
- Project priorities: Projects are prioritized, developed with supported department and followed through efficiently.
- Subject Matter Expert of applications supported.
- Monitors applications supported for efficient use and error detection.
- Education and Training – Provides education and training on applications supported, included properly updated education material.
- Demonstrates good time management and organizational skills that provide an efficient means of managing multiple tasks.
- Demonstrates knowledge of Meditech support procedures and protocol.
- Demonstrates knowledge of Meditech's MIS module, including security concepts, spooling, report scheduling, and menu concepts.
- Documentation skills: Documents projects, functions, processes, procedures, and meetings thoroughly.
- Establishes and creates a positive team environment.
- Provides quality customer service, serving as an exemplary representative of the organization’s mission, vision, and values.
- Communicates effectively, comfortably, and appropriately with users, other employees, management, physicians, and external contacts.
- Consistently performs and handles responsibilities in an independent manner with little or no need for direct supervision. Must be a self-starter.
- Support Meetings: Support meetings are held with departments regularly or as needed to evaluate the needs of the department.
- Awareness of current and new trends in information systems and computer technology, particularly with new advances and options available with applications supported.
- Understands, promotes, and follows all Information Security best practices.
- Utilizes thorough testing methods when testing functionality of software for accuracy.
- Ability to travel to obtain training, attend meetings, etc., as requested.
- Performs all other duties/special projects as requested.
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Customer Service:
- Displays positive attitude. Treats others with honesty and respect. Speaks positively in all customer interactions internal and external.
- Assess customer satisfaction when rounding on customers/users and use appropriate chain of command for unresolved issues or problems
- Use AIDET(Acknowledge, Introduce, Duration, Explanation, Thank you) to:
- Optimize the customer’s experience
- Develop positive relationships with other departments to foster patient satisfaction.
- Intervene with patients /staff using crucial conversation skills in situations in which customer needs have not been met to determine a positive, mutually agreeable resolution
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Staff Development / Professional Growth:
- Annual / ongoing competency validation to assure proficiency in performing assigned tasks
- Demonstrates initiative and accepts responsibility for personal/ professional growth
- Identifies own learning needs, develops and implements a plan to address those needs
- Seeks guidance/input from peers, supervisor and direct reports, as necessary, to identify areas for growth
- Accept feedback as opportunity for growth
- Demonstrates knowledge and understanding of new policies and procedures, practices, changes in practice, and initiatives. Obtains this knowledge via staff meeting attendance, reading of communication, required hospital education, discussion with departmental leadership and peers.
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Performance Improvement
- Identifies processes to be improved and communicates to management team
- Works to implement performance improvement ideas to insure their success
- Develops and maintain ongoing understanding of ‘best practices’ as they relate to areas of service
Salary : $32 - $50