Spa Front Desk (Full-time or part-time)

New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont’s signature style.

One of the most beloved spas in New England, The Spa at the Woodstock Inn & Resort, is seeking a Spa Front Desk Attendant to join the team. 

Job Summary: 

The Spa Front Desk Attendant will make spa reservations, check guests in and out, and create a memorable experience for our guests. Will be responsible for stocking and selling retail products to spa guests, maintain organization and cleanliness of desk and spa lobby.

Job Specifications: 

• Expected Pay Range: starting $20.00 per hour plus service charge
  • The pay scale shown is the range that we reasonably expect to pay. Actual compensation offered may be adjusted based on a candidate’s qualifications and/or experience.
• Shift & Schedule Availability: Full-time year round
• Weekends and holidays when needed   

Job Responsibilities:

• Read and answer spa e-mails daily as applicable. Professionalism regarding tone and free from grammatical errors is expected. 
• Send out notes to guests, gather experience bags, as applicable and other communication to the guest is expected to be professional and free from grammatical errors.
• Return phone calls from the spa mailbox in a timely manner or as assigned by a manager. 
• Maintain the organization of all collateral located at the spa desk including but not limited to Spa Menus, price list and room service menus.
• Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries and comments.
• Knowledge of Spa Software to accurately schedule spa treatments. 

Job Requirements: 

• Previous spa experience
• Excellent verbal and written skills
• Must possess excellent customer service skills, be efficient, well organized, and able to handle a variety of duties simultaneously. 
• Phone etiquette & computer skills are necessary. 
• Energetic, enthusiastic, and highly motivated to maintain our guest service standards. 
• Must thrive in a fast-paced environment.  
• Minimum 18 years of age.
• Work cohesively with co-workers as part of a team. 

We offer great resort privileges, discounts, and free employee meal to all employees.

This is a full-time, year-round position offering a competitive benefits package, after an initial waiting period that includes * Medical, Dental, and Vision Coverage, *Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability* Paid Time Off, * 401k Retirement Plan with Employer match.

Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team! 

The Woodstock Inn & Resort is an equal opportunity employer.