Front Desk Agent

New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont’s signature style.

One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking Front Desk Agents to join the team!

Job Summary: 

The Front Desk Agent is responsible for performing all Guest Services-related functions including, but not limited to, greeting & registering guests, answering guest inquiries, making & modifying guest reservations, providing outstanding guest service during their stay & settling the guest’s account upon completion of their stay.  

Job Specifications: 

• Expected Pay Range: starting $20.00 per hour, based on experience
  • The pay scale shown is the range that we reasonably expect to pay. Actual compensation offered may be adjusted based on a candidate’s qualifications and/or experience.
• Shift & Schedule Availability: Full time seasonal, weekends and holidays when needed

Job Responsibilities:

• Check guests in and out of their rooms.
• Answer any questions guests have.
• Make recommendations for activities and restaurants.
• Answer the phone and direct the call.
• Take reservations on the phone.
• Maintain the record of guests that have checked in and out. 

Job Requirements: 

• High school diploma or GED equivalent.
• Excellent customer service skills.
• Three months of experience at a high-end hotel, resort, or private club required.
• Amazing interpersonal abilities.
• Top-of-the-line organizational skills.
• Ability to handle multiple tasks at once.
• Amazing time management skills.
• Incredibly detail oriented.
• Knowledge of SMS Host & Microsoft Office is desirable. 
• Work cohesively with co-workers as part of a team. 

We offer great resort privileges, discounts, and free employee meal to all employees.

Those hired into full time positions are eligible after an initial waiting period for a competitive benefits package that includes * Medical, Dental, and Vision Coverage, *Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability* Paid Time Off, * 401k Retirement Plan with Employer match. 

Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team!

The Woodstock Inn & Resort is an equal opportunity employer.